Customer Service

2 weeks ago


Fredericton, Canada Fredericton Playhouse Full time

**Position: Ticketing Agent**

**Responsible to**: Ticketing Operations Manager

**Hour of Work/Status**: Part-time Casual; number of hours varies per week **(must have some availability for weekday, evening and weekend shifts)**
- Reporting to the Ticketing _Operations Manager_, the Ticketing Agent is responsible for the day to day selling of tickets and maintaining a high level of customer service. Although they report to the Ticketing Operations Manager, their day-to-day work is supervised by the Ticketing Supervisor._

**Duties and Responsibilities**:

- Follow prescribed procedures to opening and closing the box office including but not limited to: preparing cash floats, reconciling end of day reports and end of day deposits;
- Deliver accurate sales and distribution of tickets;
- Handle incoming calls and inquiries effectively and efficiently including troubleshooting for Internet customers;
- Provide prompt and courteous service in a professional manner, demonstrating a high degree of approachability;
- Maintain awareness of performances, services, promotions and events;
- Maintain a working knowledge of ticketing software and upgrades;
- Follow all internal control procedures for handling cash / credit for auditable ticket distribution and accountability;
- Communicate effectively with Front of House staff regarding box office/ticketing matters related to each performance;
- Communicate effectively with Ticketing Operations Manager, Assistant Ticketing Operations Manager and Ticketing Supervisor; and
- Other duties as may be prescribed by the Ticketing Operations Manager.

**Core Competencies**:

- Proficient computer skills
- Previous money handling experience
- Strong customer service skills
- Excellent communication skills
- Detail orientated
- Scheduling flexibility: available for day, evening and weekend shifts
- Bilingualism (French/English) is an asset

**Job Types**: Part-time, Casual
Part-time hours: 9-23 per week

**Salary**: $16.00 per hour

Schedule:

- Day shift
- Evening shift
- Weekends as needed

COVID-19 considerations:
**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person

Application deadline: 2023-08-25



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