Branch Manager I

6 months ago

Pembroke, Canada Messer Canada Inc Full time

**About Messer**

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

**Why Messer?**
- Certified as Great Place to Work®
- Paid time off: Excellent paid vacation available in first year including personal days.
- Pay and benefits: Competitive pay rate with comprehensive benefits and competitive pension plan.
- Bonus and pay increases: Incentive program based on company performance and annual merit increase program.
- Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
- Referral program: Employees can refer talent and earn
- Employee perks and discounts: Access to exclusive discounts on a number of products and services across Canada.

**Purpose**:
Reporting to the Retail Manager, Branch Manager is responsible for overseeing the day-to-day operations of the branch and ensure the timely delivery of sales and service to a wide variety of customers in a safe and effective manner.

**What you’ll do**:

- Oversee and coordinate the daily activities and work processes of the branch to ensure optimum customer satisfaction and branch profitability.
- Manage branch staff through effective communication, coaching and team building to achieve superior performance in all key areas, with a particular focus on customer service.
- Responsible for the financial viability of the branch by establishing and controlling key performance measurements with respect to inventory levels, cylinder control, truck routing and other fixed assets.
- Coordinate, implement and maintain safe work practices.
- Provide product and basic sales training for branch staff to ensure effective customer service.

**What it takes**:
Education and Experience:

- A college diploma, or working towards one, preferably a college degree in Business Administration.
- 1-2 years administrative experience preferably in an industrial environment.

Key Skills and Attributes:

- Excellent communication, interpersonal and coaching skills.
- Ability to manage multiple tasks and work under time pressure.
- Excellent computer skills with proficiency in SAP.
- Experience managing employees.
- Strong appreciation for excellence in customer service.
- Knowledge of the gas and welding industry (asset).

At Messer, our vision for Diversity & Inclusion is to create an environment where all of us accept, respect and value the differences of multiple identities and truly welcomes the diverse ideas and perspectives of individuals. In doing so, we shape an open and creative company culture, providing every individual an equal opportunity to thrive.

Together we value innovation, efficiency, and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

Please feel free to check us out and see what we do

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