Customer Service Professional

1 week ago

Halifax, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The Opportunity**

Passionate about your career possibilities? Consider joining our Group Benefits business unit as a Customer Service Professional within our continuously growing team
- up services, all pertaining to group plan insurance benefits. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.

Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY

**What We Offer**:

- Paid Training starting on Day 1 in a hybrid (both virtually and in office) environment with practical hands-on training along with your colleagues.
- Online learning programs driven to focus your career development at your own pace.
- Career growth and leadership support to achieve your goals.
- A supportive and fun working environment.

**What We Need from You**:

- With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.
- You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
- You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.
- A solution driven mindset, problem solving and decision-making skills.
- You will contribute to building a supportive, diverse, and thriving workplace. Being a part of a high performing team, supporting one another.
- Reliable and accountable for meeting your key performance indicators.
- Previous customer service experience in a contact center, retail environment or service industry.
- Previous experience in a contact center environment would be considered a tremendous asset.
- Bilingualism (French/English) is also considered an asset.

**Additional Requirements**:

- In this position you will work in a Hybrid role. Currently working Tuesday and Wednesday in the office; Monday, Thursday, and Friday at home. OR if you would prefer, full time in the office.
- An ethernet cable from your modem to your computer is required for the job. A private, secure workspace at home that is free of distractions and protects our customers privacy.
- Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 9:00am - 9:00pm AST **Monday - Friday **). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes.

**Here are a few reasons why you should consider a career with Manulife**:

- Unlimited opportunity for growth and development here in beautiful Halifax, Nova Scotia, or other head office locations Globally. A Hybrid role, or if you wish full time in the office.
- Leaders who are invested in your success.
- A diverse and inclusive work environment. Including Employee lead employee resource groups.
- Emphasis on work/life balance, employee recognition and community involvement.
- A company who cares about its employees.
- We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.
- We support the growth of our business through service excellence and a client-focused approach.
- We pride ourselves on the ability to thrive in an environment of open communication, partnership, and collaboration.
- We demonstrate our competitive advantage by leveraging our global scale, our global capabilities, and our local market focus.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leaders

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