Customer Service

1 week ago

Halifax, Nova Scotia, Canada Convergys Full time
Customer Service / Technical Support Representative, Onsite (NA) - Canada

Customer Service / Technical Support Representative, Onsite (NA) - Canada

Job Title:

Customer Service / Technical Support Representative, On-Site

Location: Halifax/Dartmouth, Nova Scotia, Canada

**Candidates must be located within 35km of the Halifax site**

JOB DESCRIPTION

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

WHAT YOU WILL DO IN THIS ROLE

As a Concentrix Customer Service / Technical Support Representative, you'll:

- You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- Deliver expert customer experiences... with a smile.

YOUR QUALIFICATIONS

Other qualifications for our Customer Service / Technical Support Representative role include:

- 1 year of customer service experience or equivalent, with a High School diploma or GED.
- Effective communication skills in English, both written and verbally.
- Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- The natural instinct to multitask, be flexible, and the ability to adapt to changes.
- The ability to learn including strong problem-solving skills.
- Patience in working with customers is second nature for you.
- The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule)
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.

WHAT'S IN IT FOR YOU

In this role, you'll also be provided with:

- $19.00 starting wage. Career progression to upskill with increased wage, $19.96.
- Lucrative employee referral bonus opportunities.
- DailyPay enrollment option to access pay "early," when you want it.
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
- Health and wellness programs with trained partners to help promote a healthy you.
- Mentorship programs that support your rewarding career journey.
- A modern, state-of-the-art office setting with advanced technologies and a great team.
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

REIMAGINE THE BEST VERSION OF YOU

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Location:

CAN Dartmouth - Eileen Stubbs Ave

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

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