Lead Member Experience Coordinator

2 days ago

Toronto, Canada Juno Veterinary Full time

Our mission is to build the next generation of animal care for the modern world. By leveraging technology and design, we are reimagining the animal care experience for pets, pet parents, and care providers from the ground up. With the consumer and pet at the heart of everything we do, we seek to rebuild the way veterinary medicine is delivered and disrupt a traditional industry across every customer touchpoint and interaction.

We are looking for a Lead Member Experience Coordinator (MEC) to join our in-Clinic team and be a part of the clinic’s ‘founding team’. This position would be most like a ‘Host’ or ‘Veterinary Reception’ in other clinic settings. Reporting to the clinic’s Practice Manager, this leadership role will be building their skill set to coach, develop and motivate the team of MECs in the clinic. This role will also work closely with the other leaders in the clinic to ensure consistency in communication, feedback and the on-going support of the team in order to be able to offer the best care possible for our Members and in order to continue to elevate the team’s job love.

The leader in this role will work with the Practice Manager to build and develop an exceptional team of MECs. This position will also help you to fine tune your communication skills and is ideal for someone who thrives in a cross-functional team with continuous opportunities to grow your leadership skills.

In this role, we are looking for a leader and teacher who is passionate about pets and the people who love them, and someone who is excited about coaching and mentoring a team to help us bring our mission to life as we grow.

**What You'll Do**:

- Help to lead, coach and teach a team of passionate MECs through on-going development and communication
- Lead by example by being both a student of leadership and a teacher of skills
- Be the liaison between the ‘front of house’ and the medical care team
- Communicate clearly with the Virtual Care team to ensure appointments and follow-up are clear and that all teams are on the same page for member appointments as well as tracking estimates
- Manage quality of member communications and responses across all platforms and work closely with technology
- Translate anecdotal customer feedback into Member Experience opportunities
- Provide an exceptional experience to all members and potential members by being the first point of contact in clinic and ensuring members and their pets are welcomed and ready for their appointment
- Support the Practice Manager to identify areas of improvement for the MEC team as well as celebrate successes each and every day
- Remain open to feedback and be coachable in your relentless pursuit of being better in order to best support the team
- Identify talent and be a point of contact for MEC recruitment and interviewing through to the onboarding process
- Identify development and training opportunities for the MEC team, and work with the Practice Manager to build out development plans for the MEC team
- Represent for the MEC team to ensure that they feel heard and their perspective is visible during leadership discussions
- Collaborate with the MEC team to ensure regular cadence of communication and that all MECs understand and acknowledge updates relevant to the clinic team
- Always representing a ‘best in class’ standard of care and service
- Support the MEC team with opportunities for ongoing training
- Be a leader of the Juno Brand Tenets in action to support the MEC team to have maximum job love
- Step in and help coach conflict resolution among team members collaborating with People Operations as needed
- Lead and participate in activities that support the well-being of the in-clinic team to ensure the health and wellness of the team is always top of mind
- Support the Practice Manager with inventory, supplies, snack and product supply ordering
- Foster an environment of continuous learning, improvement and excellence

**You Have**:

- 2+ years in customer service and/or member experience as a customer-facing representative
- Previous leadership experience preferred
- Prior experience within a veterinary clinic considered an asset
- Strong communication skills both verbal and written
- The ability to create a sense of belonging and elevate team morale

**Our Promise To You**:

- Full benefits package including access to mental health support, continuing education, and mentorship opportunities
- A collaborative team who has your back and will welcome you as part of the pack
- Time for you and your loved ones: great PTO, paid parental leave, discounted Juno Vet services for pets
- An opportunity to make a positive impact for those around you

We’re looking for people who are not just team players, but also leaders. If you’ve made it this far, you’re probably looking for something different than what’s already out there. So were we — let’s meet.

The role of Lead MEC at Juno may require evening and weekend work

  • Experience Leader

    6 days ago

    Toronto, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Lead Member Experience Coordinator

    2 months ago

    Toronto, Canada Juno Veterinary Full time

    Our mission is to build the next generation of animal care for the modern world. Our Vision is to provide a standard of veterinary care that is as stellar for the pets we treat as it is for the people who love them. We are looking for a Lead Member Experience Coordinator (MEC) to join our in-Clinic team and be a part of the clinic's 'founding team'. This...

  • Member Experience Lead

    6 months ago

    Toronto, Canada CAAT Pension Plan Full time

    ** PLEASE APPLY ON COMPANY WEBSITE** **We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.** Are you looking for an energetic, high-performance culture that’s truly one of a kind? How would you like to work in a fun, high-performance culture that’s truly one of a kind - on a team...

  • Member Experience Team Coordinator

    7 months ago

    Toronto, Canada Prosserman Jewish Community Centre Full time

    **MEMBER EXPERIENCE TEAM COORDINATOR** **Job Type: Full Time 40 hours per week| in-person (must be able to work some evening shifts and one day on weekend)** **Location: Prosserman JCC 4588 Bathurst St, North York** At the JCC (“the J”), you are part of something bigger. You matter. The JCC is an open, inclusive, and welcoming community, where...

  • Member Experience Coordinator

    2 months ago

    Toronto, Canada Juno Veterinary Full time

    Our mission is to build the next generation of animal care for the modern world. Our Vision is to provide a standard of veterinary care that is as stellar for the pets we treat as it is for the people who love them. We are looking for a Member Experience Coordinator (MEC) to join our in-Clinic team and be a part of the clinic's Support Team. This position...

  • Member Experience Coordinator

    2 months ago

    Toronto, Canada Juno Veterinary Full time

    Our mission is to build the next generation of animal care for the modern world. Our Vision is to provide a standard of veterinary care that is as stellar for the pets we treat as it is for the people who love them. We are looking for a Member Experience Coordinator (MEC) to join our in-Clinic team and be a part of the clinic's Support Team. This position...

  • Member Experience Coordinator

    7 months ago

    Toronto, Canada Juno Veterinary Full time

    Our mission is to build the next generation of animal care for the modern world. By leveraging technology and design, we are reimagining the animal care experience for pets, pet parents, and care providers from the ground up. With the consumer and pet at the heart of everything we do, we seek to rebuild the way veterinary medicine is delivered and disrupt a...

  • Experience Coordinator

    5 months ago

    Toronto, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Experience Coordinator

    7 months ago

    Toronto, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Guest Experience Centre Consultant

    1 week ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for our Toronto area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Members Coordinator

    7 months ago

    Toronto, Canada CPA Ontario Full time

    An Opportunity To Make an Impact And Provide Incredible Service to Members CPA Ontario is currently in search of a **Members Coordinator** who will report to the Membership Manager and be responsible for multiple high-volume and highly detailed processes and transactions in a complex, rules and standards driven regulatory and membership environment. The...

  • Member Experience Associate

    14 hours ago

    Toronto, Canada Manion Wilkins & Associates Full time

    Manion is a Canada-wide administrator of employee group benefits with offices in the greater Toronto metro area. Prefer to work around people? We understand that working remotely isn't for everyone so this role would be a great fit as we have a need for employees to work in our office. _(We do offer flexible work location arrangement that we call FLEXWORK as...

  • Student Experience Coordinator

    3 weeks ago

    Toronto, Canada Centre of English Studies Toronto Full time

    Are you a fun and outgoing person? A born leader? Do you want a challenging and exciting job where you can meet people from around the world and show them what Toronto has to offer? Centre of English Studies is a leading and established English Second Language school and is a member of Languages Canada and the International Association of Language Centres....

  • Employee Experience Coordinator

    6 months ago

    Toronto, Canada AlayaCare Full time

    **About us**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the...

  • Jr. Experience Coordinator

    6 months ago

    Toronto, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Lead Full Stack Developer

    1 month ago

    Toronto, Ontario, Ontario, Canada Lead Full Stack Developer Full time

    Lead Full Stack DeveloperCLIENT: Top 5 Bank Duration: 6 months from start date; Extension is highly possible/ Potential perm conversion availableWork Location: Hybrid 1-2 days a week downtown Toronto,Hours: 37.5Role definition:A Full Stack Development Lead is responsible for overseeing the development of both the front-end and back-end components of web &...

  • Jr. Experience Coordinator

    3 months ago

    Toronto, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Jr. Experience Coordinator

    7 months ago

    Toronto, Canada Compass Group USA Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Resident & Family Experience Coordinator

    5 days ago

    Toronto, Canada Sienna Senior Living Full time

    If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident & Family Experience Coordinator is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members. As a Resident &...

  • Member Experience Specialist

    6 months ago

    Toronto, Canada OMERS Full time

    Why join us? Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story. At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New...