Employee Experience Coordinator

2 weeks ago

Toronto, Canada AlayaCare Full time

**About us**:
AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

**Location and travel requirements**:
**About the role**:
The Employee Experience Coordinator will play a key role in creating positive and memorable employee experiences for AlayaCarians. Partnering closely with key cross-functional stakeholders, this role will help embed AlayaCare's culture along each touchpoint of the employee journey.

Employee experience is the result of all the interactions an employee has with their employer. It's a specialized field closely related to employee engagement which focuses on creating a great working environment for organizations to get the most out of their people. This, in turn, is likely to drive productivity, improve products and services, innovate, aid retention, and create a great employer brand to attract new talent. Employee experience coordinators can transform the way people feel about their work; it's in their gift to reposition the organization into a culture of trust through active listening and action.

**A day in the life**:

- Partner closely with People & Culture, Communications, IT, Internal Solutions, and senior leadership teams to curate an amazing collection of key "moments that matter" throughout the employee journey
- Lead the execution of our new hire onboarding experience, including delivering People & Culture presentations, coordinating new employee events with Executive team members, conducting onboarding check-in surveys and drawing insights from the analysis, and partnering with People & Culture stakeholders to constantly improve our onboarding program offering
- Support with post-M&A employee onboarding experience, warmly welcoming "acquired" employees into their new AlayaCare family through a series of integration initiatives
- Act as an AlayaCare ambassador with emphasis on Toronto-based employee experience initiatives
- Coordinate ongoing calendar of employee wellness and culture initiatives
- Coordinate the purchasing, distribution, and ongoing maintenance of swag
- Coordinate various internal events, team-bonding activities and related initiatives, at the office/regional level, and globally
- Coordinate Corporate Volunteerism program and volunteer initiatives
- Participate in developing employee engagement initiatives to reinforce our culture and values
- Manage our Toronto office operations in partnership with our Employee Experience team, including in-office snack replenishments, end-to-end event management, arranging catering for employee events, communicating with our landlord, and dealing with couriers
- Monitor best practices and new market trends in employee experience, present recommendations and implement

**What you bring to the team**:

- Post-secondary education, ideally at the Bachelor's Degree level, in a related field such as Human Resources, Social Sciences, Health Sciences, Business, Marketing, or Events
- 1+ years of experience in a similar field with emphasis on employee experience and engagement
- Experience with event coordination (virtual and/or in-person) would be a definite asset
- Knowledge of downtown Toronto-based venues, food vendors, and trends would be a definite asset
- Passionate about delivering incredible employee experiences
- Results driven and outcomes focused
- Excellent interpersonal and communication skills and natural ability to build trusting relationships
- Proven ability to adapt and thrive in a fast-paced, high growth environment
- Detail-oriented, with excellent organizational and priority management skills
- Proactive, independent, and solutions-oriented
- Excellent collaborator and team player
- Proficient in English, both spoken and written
- Enthusiastic, passionate, and great sense of humour
- Technical acumen with experience adopting and leveraging new tools and software; experience with tools like Asana, Confluence, BambooHR, Canva, and Slack would be a definite asset
- Comfortability in working some irregular hours and participating in some work-related travel based on events

**What Makes AlayaCare a Great Place to Work**:

- Our products have a positive impact on the lives of countless care workers and care recipients
- Equity in a well-funded, high-growth company
- Hybrid working models with beautiful and creative office spaces to enjoy within prime locations
- Virtual and onsite events for employees centered around collaboration, learning, and fun including DEIBA committee events, volunteer events, fireside chats, catered team lunches,

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