Community Engagement Manager

2 weeks ago

North Vancouver, Canada Right at Home Full time

**CANADIAN RESIDENTS AND LOCAL TO THE AREA ONLY**
You MUST live in Canada, live locally to the job opportunity, and be eligible to work in Canada. All out-of-country requests will be ignored.

Do you enjoy meeting new people, nurturing and growing business and community relationships? Are you passionate about improving the quality of life of older adults and other vulnerable population? If so, we want to meet you

Right at Home is looking for a **Community Engagement Manager**

This role is an integral part of growing Right at Home in the Greater Vancouver and Fraser Valley regions. Your job is to promote the Right at Home services to various referral sources and influencers on behalf of both local offices and Right at Home as a growing brand. Your will build relationships with potential referral providers that in turn will generate contract opportunities and/or client inquiries to our network of local Right at Home offices. You will form strategic alliances, relationships and partnerships on both a local level and regional level.

It Is expected that a full time Community Engagement Manager conducts 32+ meaningful meetings and reach-outs to start at 32 hours per week (3.5 days out in the community and 0.5 day of admin time), based on the training provided for you and your own expertise. The hours could grow to 40 hours per week in 2025 once the targets are consistently maintained.

It is expected that you keep detailed notes of every visit/reach-out and enter them into our database as trained by your supervising mentors.

In addition to a competitive base salary, there will be an attractive incentivization scheme to reward you with substantial commissions related to Right at Home care services derived from your community engagement activities. This will align your compensation closely with driving growth for the Right at Home businesses.

**Primary Responsibilities **Include:
Identity, plan, schedule and conduct meetings with various regional, and community-level influencers and/or referral sources to provide awareness of, and promote, Right at Home supportive care programs and services in multiple areas within the Greater Vancouver and Fraser Valley regions_. _

Conduct exceptional follow-up to your referral source meetings and meaningfully grow those relationships.

Work with your Owners and Corporate Support team to strategize sales efforts, identity potential referral sources, and review targets and expectations.

Work with your Corporate team members and assist in providing coaching, training and mentoring to office owners and key staff in the area of Business Development including some field training and "ride along".

Document all activities whether directly with referral sources/Influencers or with Care Offices into our client management program, with complete notes and follow-ups clearly and thoroughly input.

Monitor relevant community events for community-awareness opportunities and participate as appropriate.

Be an excellent brand ambassador for the Right at Home name. This may include, having a positive approach to communications in all aspect of the care delivery and in representing the Right at Home brand in general.

Track and record all your efforts and notes regularly in a tracking file and the Client Relationship Management system

Participate in regular weekly and/or bi-weekly meetings with the local office and Corporate Coach to discuss strategy, strategic direction, efforts and planning.

Share referral information and review your KPI and marketing efforts with your Office Manager(s) and Corporate Coach.

Report to your Corporate Support Team and Care Office Owners on a regular basis.

Review and leverage appropriate Right at Home marketing materials.

**ESSENTIAL SKILLS AND REQUIREMENTS**

The Essential Skills of a Right at Home Community Engagement Manager are as follows:
Having Empathy, and Compassion, diplomacy and tact

Listening skills

Customer service skills

Previous sales experience in Home Care or similar industry is a plus

Successful track record in identifying and building local and regional relationships that drive business.

Problem-solving and critical thinking skills

Organized and ability to multitask

Excellent prospecting skills

Affable and approachable

Confident, professional and trustworthy

Excellent verbal and written communication skills

Attention to details

Computer skills and relevant software such as MS Office, CRM such as Inflowcare

Ability to work in a fast-paced environment

Valid Driving license

Exceptional Networking Skills

Ability to work in a dynamic work environment

Ability to diligently nurture existing relationships

Access to a car

Willingness to drive anywhere for completing work-related tasks

Ability to drive, manage, and complete multi-tasks

If this sounds like something that excites you and you are passionate about, reach out to us for a quick chat

**Job Type**: Full time of 32 hours per week to start (could grow to 40 hours

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