Program Supervisor

7 months ago

Ottawa, Canada Tamir Foundation Full time

***:
Working within the philosophy of TAMIR, the Program Supervisor is responsible for ensuring that staff support participants to achieve their personal goals, maintain their best possible health and well-being, and develop skills and a sense of self worth through an individualized support plan created to meet participants’ unique interests and needs.

Under the general supervision of the Operations Manager this position is responsible for carrying out Board policy and is accountable for the day to day residential/respite operations of their designated program, in a manner consistent with Tamir’s vision, mission and values and following the principles of the Quality Enhancement (QE) initiative.

**PRINCIPAL RESPONSIBILITIES AND DUTIES**:
**1.** **Participant Support and Advocacy**:

- Develops a respectful, positive and consistent relationship with residents
- Learns the personal history, strengths and needs of the residents, to assist staff with planning as required
- Promotes and maintain the mental and physical health and well being of residents
- Accompanies residents to medical and other appointments and act as advocate as required
- Approves and/or monitors the dispensation of medications, PRN’s and other treatments, as required
- Ensures a safe and healthy home environment
- Ensures the completion of the development, implementation and evaluation of resident programming, goals, individual support plans and Personal Outcome Plans
- Identifies and advocates for change in supports which may impede the realization of resident goals
- Ensures direct service staff provide individuals with opportunities to develop decision making skills, exercise choices, and assume reasonable risks
- Monitors, evaluates, and elicits input from individuals and their advocates surrounding the progress and satisfaction with supports and individual plans
- Maintains communication with family, friends, external program staff, and others of importance to the participants, and act as an advocate for Tamir
- Ensures Tamir residents/participants have opportunities to maintain and develop their religious and cultural involvement according to their needs and wishes
- Serves as a resource to staff in the interpretation and use of resident personal goals/outcome measures
- Provides leadership and support in developing organizational processes to achieve personal goals/outcomes for each individual
- Informs the Lead Residential Supervisor of any risks to participants health, safety and/or well being, as well as any barriers or lack of progress in outcomes for individuals for discussion
- Ensures staff are appropriately and efficiently managing participant finances

**2. Human Resources**:

- Recruits, orients, supervises, trains, evaluates, and manages the performance of Tamir staff in accordance with personnel policy and procedure
- Organizes, and conducts orientation, training and evaluation of volunteers
- Represents staff team on issues of concern via communication with management

**3. Administration and Finance**:

- Ensures implementation and enforcement of Tamir policies and procedures, as well as Ministry of Community and Social Services operational guidelines and relevant legislation
- Ensures their Residential programs comply with Tamir Judaic policy and procedures through observance of Shabbat, Kashrut and all other aspects of Jewish life
- Operates under the guidelines of Tamir Health and Safety policies and procedures and follows safe practices
- Conducts monthly health and safety inspections of their assigned program sites, in conjunction with the program H&S representative
- Leads investigations regarding employee injuries and near misses and reports findings to the appropriate senior management staff
- Responds to all Damage/Loss/Hazard reports received regarding their assigned programs and follows established processes to ensure issues are addressed
- Completes Minor Capital requests and Expense requests in a timely and thorough manner to ensure program sites are maintained to an acceptable standard
- Maintains complete information for each resident and respects confidentiality
- Ensures that appropriate documentation of the household is maintained, according to established Tamir policies and procedures
- Manages Program funds and ensures expenditures are within budget.
- Establishes goals for programs together with residents, staff, families and significant others with the Lead Residential Supervisor as appropriate, and evaluates annually
- Provides quarterly and other reports to the Lead Residential Supervisor/Director of Support Services, and makes recommendations as required
- Participates on staff and board committees as assigned
- Attends management and supervisory meetings on a regular basis
- Maintains all mandatory training requirements in a timely fashion, as well as a current security and medical checks
- Performs administrative tasks as assigned by the Lead Residential Supervisor/Director of Support

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