Network Analyst I
1 month ago
A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.
At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.
Come dream bigger and brighter with Shaw.
The role
As a Network Analyst I, reporting to the Technical Team Lead, Network Reliability - Wireless NOC
You will be responsible for monitoring and maintaining stability of our national 3G, LTE, upcoming 5G Wireless, and Small Cells Cellular Network on a 24/7/365 basis. Below are some high-level operational tasks related to this role within our Network Operation Team.
- Monitor, analysis, and action RAN/Core cellular network events for our national wireless network infrastructure and services
- Able to act as command and control for network events/outages as well coordinating escalations coming from internal or external teams
- Remotely perform tier 1 analysis and intervention on the network equipment before dispatching any ticket to next level
- Ticket management by ensuring all information is accurately reflected and thereby dispatched to the appropriate teams
- Manage multiple service outages as per defined SLA’s
- Ability to work in a fast paced and fluid environment.
- Ability to work on different shifts including nights, weekends, and holidays. Also, availability to work overtime,
A typical day
In this role, a typical day involves the following.
- Contact teams in relation to network events (trigger interventions, follow up of events evolution).
- Manage all planned work being performed by internal or external teams. Monitors and reports any unexpected outages caused by planned work.
- Correctly prioritize and manage multiple service outages according to severity.
- Identify trends of repeated incidents or events and work with other technical teams to address it accordingly.
- As a single point of contact, manages all communications from third parties as well within cross functional teams.
- Manage escalations to ensure notification and action of alarms and events.
- Work with others and supports multiple technical teams in a 24 x 7 operational environment.
Your skills/experience
- 1 to 2 years of working experience in the Cellular Wireless Network is necessary
- Post-secondary education in a network related field from a recognized institution
- Team player with excellent communication skills and fluent in English, both written and verbal
- Broad understanding of the 3G, LTE, VoLTE and 5G technology
- Working knowledge on both microwave transmission and cellular radio network
- Experience troubleshooting network issues in an enterprise cellular wireless network environment
- Familiarity of Service Now ticketing system as well network monitoring tools such as Netcool, NetAct, NSP, Cisco Prime
- Ability to work with limited supervision and follow defined processes as well eager to learn new technologies
- Exceptional problem solving, organizational, and time management skills with attention to detail
- Able to coordinate with multiple groups and handle challenging situations with integrity, empathy, and sincerity
Other details
- This position requires the successful completion of a criminal and credit background check
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