Avp, Specialized

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The Opportunity**

More specifically the incumbent is responsible for developing a team of lending and account support professionals that underwrite new credit in the portfolio, complete annual reviews, and other portfolio surveillance, fulfill new credit and subsequent draws and handle special loans and watchlisting accounts. In fulfilling this role, the incumbent is responsible for the overall management of the department, workflows and underlying process/technology and a staff of lending professionals.

**Responsibilities**

Loan Underwriting
- Communicate credit approvals to sales, advisors and clients and ensure that any conditions of approval and other terms and conditions are clearly understood and accepted
- Lead a team of highly capable underwriting professionals; act as a point for file critical issues and suggest changes to the structuring of transactions to meet client requirements and/or strengthen the company’s position as needed. Provide field guidance on deal structure with a view to ensuring a smooth authorization process.

Account Management
- Be responsible for the effective and ongoing monitoring of files within the portfolio, specifically the completion of annual reviews ensuring appropriate and timely information is obtained such that the Bank can appropriately supervise the ongoing health of the specialized & business lending portfolio and appropriately serve our customers
- Monitor collateral surplus/deficits and ensure timely action is taken to allow client remediation and/or protect the Bank’s security interest
- Ensure that at-risk accounts are identified for the ‘Watchlist’ and receive appropriate enhanced monitoring, and where vital, intervention occurs in a timely matter to protect the Bank’s interests in work-out and insolvency situations

Account Support
- Ensure commitment letters are consistent with the terms of approval and liaise with account management, sales and clients to complete all pre-funding conditions
- At final fulfillment validate that all terms and conditions have been met, security interests registered and funding complete
- Validate that all material information is reflected in the books of record and client documents as appropriate

Strategy & Operations
- Promote a strong culture consistent with Manulife’s values that encourages and rewards desired client outcomes, profitability and quality of decision making. Provide expert advice, and guidance on all aspects of specialized and business lending.
- Collaborate with product management, sales, risk and others on all new specialized and business lending credit product development initiatives. Ensure that all underwriting and account management considerations are factored into the client experience and product design and aligned with the overall objectives of the initiative
- Actively contribute to the development and revision of specialized and business lending credit policies and standards, ensure they are consistent with the Bank’s strategy, risk appetite and intent of the underlying products, underwriting and account management objectives.
- Design, implement and maintain the processes and technology necessary to handle the underwriting and account management workflow
- Maintain relationships with various vendors, and government collaborators (as required) such as OSFI and CBA

Leadership & Building a High Performing Team
- Inspire, coach, guide and actively engage employees; empower and encourage staff
- Lead performance, providing formal and informal feedback and coaching. Establish accountabilities and performance standards
- Build talent capability and engage employees through focused career discussions as well as promoting a culture of continuous professional development
- Role model critical behaviors to enhance the customer experience
- Demonstrate inclusive behaviors and provide opportunities to collaborate across teams

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- 15 years relevant underwriting and lending experience
- University degree
- Expert knowledge of entrepreneurial and/or high net worth lending
- Excellent written and oral comm