Qms and Continuous Improvement Specialist

3 weeks ago

Mississauga, Canada APPLE EXPRESS COURIER Full time

**Job Description Summary**:
The QMS and Continuous Improvement Specialist is responsible for ensuring operational effectiveness and compliance with our regulatory and quality management system requirements.

**Essential Duties and Responsibilities (Job Key Contributions/Task)**
- Maintain and develop the Quality Management System (QMS), Business processes and work instructions. (SOP’s, Policies and Manuals)
- Responsible for the preparation of the internal and external audits. Managing the internal audit program for all locations and ensuring all findings are actioned.
- Communicate with business partners, customers, and suppliers (measuring, reporting, Audits, KPI’s)
- Accountable for managing and reporting, corrective & preventions action cycle time, cost of poor quality (COPQ), and other metrics.
- Responsible for documenting current and new process, flows, recommending enhancements and updating standard operating procedures and work instructions and records control.
- Participate in customer audits to ensure compliance with their quality standards.
- Facilitate gap analysis, process mapping and brain storming.
- Perform other duties as assigned.

**Job Key Competencies/ Skills**
- Action oriented: we strive to meet and exceed our customer’s expectations which requires working with a cross-functional team to understand the business requirements, and as an individual to develop policies and procedures and measurements against those requirements.
- Excellent organizational, record keeping, scheduling, planning and time management skills
- Effective communication (presentation, verbal, written), and ability to manage multiple deliverables
- Strong active listening and investigative skills.
- Must be highly self-motivated and capable of self-directed work, with the ability to work through ambiguity and limited direct supervision.
- Ability to have challenging and constructive conversations with team members and stakeholders.
- Must be capable of planning, organizing, and prioritizing multiple projects and assignments.
- Ability to motivate and drive improvement.

**Qualifications and experience**:

- Technology savvy with advanced skills - the MS Office suite specifically excel (pivots, look-ups, macros); Visio, and SharePoint (MS Project a plus). Must have eQMS experience.
- Ability to learn new software systems and contribute to the development and expansion of these systems based on business needs
- Exceptional written and verbal [English] communication skills.
- Excellent knowledge of ISO9001:2015 in a service context; auditor qualification preferred.
- Demonstrable collaborative approach to problem-solving and continual improvement.
- Bachelor's Degree in Sciences, Engineering, or related fields, from College or University, with a minimum of 3 years’ experience in the logistics industry or warehouse (preferable).

Language Skills:
English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Statement of Non-Inclusivity:
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
- Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known._

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