Manager, IT Equipment Services

2 weeks ago

Vancouver, Canada STEMCELL Technologies Full time

**Job Description Summary**:
Are you passionate about leading IT Service Teams? Are you looking to align yourself with an innovative purpose-driven organization that supports life science research? This is a unique opportunity where you will lead a technology service team for the STEMCELL group of companies. You will manage a team to deploy, manage, support and improve IT equipment, endpoints and systems used by STEMCELL group staff.

This is a technical leadership role suited to an individual with strong attention for detail, and a track-record of leading technology delivery in a high performance organization. This role will provide a strong voice within the IS leadership team to help shape the vision for technology at STEMCELL, and help deliver technology services required for business success.

You have a passion for delivering a frictionless technology experience to your customers by using modern cloud-based tools and practices, and have a proven history of building strong cross-functional relationships with technology and business leaders, and partnering to deliver scalable and secure technology services.

**Duties and Responsibilities**
- Lead IT Equipment service delivery and support, including Windows/Mac endpoints, iOS/Android mobile devices, print services, and AV/Collaboration tools
- Provide direct oversight and lead a Vancouver, BC based team to support our global headquarters, and partner with regional leads in our worldwide offices to deliver IT equipment services around the globe
- Set and maintain key service levels, deliver high level of customer service and hold team accountable
- Own and lead the resolution of all incidents, services and/or problems that may arise within your teams. Work and partner with other IS teams as needed to to prioritize and fix root issues
- Collaborate with STEMCELL business leaders to prioritize and deliver service improvements tied to their business needs, build trust and transparency by socializing improvements throughout the organization
- Lead development of IT service standards and practices
- Lead, mentor and grow your team to maximize satisfaction and performance
- Support direct reports to build career development plans to ensure we have the right resources in the right places, and provide opportunities for internal growth

**Knowledge and Qualifications**
- 6+ years of progressive IT experience, including 2+ years of experience as an IT leader in an enterprise environment
- ITIL certification and strong understanding of IT management best practices
- Demonstrated experience leading operations, service delivery or support
- Experience building and developing high performance teams, in an onsite, hybrid, remote and global environment
- Strong hands-on technical experience, including recent work with cloud services
- Ability to lead by example, build relationships at all levels within an organization and with external partners, strong communication, influencing, and negotiation skills, strong stakeholder management skills

united #Li-Hybrid

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” - standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

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