Manager, IT Equipment Services Bhjob13022 12578

4 weeks ago

Vancouver, Canada Ignite Technical Resources. Full time

On behalf of our client in here in Vancouver,
** Ignite Technical Resources **is looking for a
**Manager, IT Equipment Services **for a
**full-time opportunity.**

**Role**: This is a technical leadership role suited to an individual with strong attention to detail, and a track record of leading technology delivery in a high-performance organization. This role will provide a strong voice within the IS leadership team to help shape the vision for technology, and help deliver technology services required for business success.

You have a passion for delivering a frictionless technology experience to your customers by using modern cloud-based tools and practices and have a proven history of building strong cross-functional relationships with technology and business leaders and partnering to deliver scalable and secure technology services.

**Responsibilities**:

- Lead IT Equipment service delivery and support, including Windows/Mac endpoints, iOS/Android mobile devices, print services, and AV/Collaboration tools.
- Provide direct oversight and lead a Vancouver, BC-based team to support our global headquarters, and partner with regional leads in our worldwide offices to deliver IT equipment services around the globe.
- Set and maintain key service levels, deliver a high level of customer service and hold the team accountable.
- Own and lead the resolution of all incidents, services, and/or problems that may arise within your teams. Work and partner with other IS teams as needed to prioritize and fix root issues.
- Collaborate with the company’s business leaders to prioritize and deliver service improvements tied to their business needs, and build trust and transparency by socializing improvements throughout the organization.
- Lead development of IT service standards and practices.
- Lead, mentor, and grow your team to maximize satisfaction and performance.
- Support direct reports to build career development plans to ensure we have the right resources in the right places and provide opportunities for internal growth.

**Knowledge**:

- 6+ years of progressive IT experience, including 2+ years of experience as an IT leader in an enterprise environment.
- ITIL certification and a strong understanding of IT management best practices.
- Demonstrated experience leading operations, service delivery, or support.
- Experience building and developing high-performance teams, in an onsite, hybrid, remote and global environment.
- Strong hands-on technical experience, including recent work with cloud services.
- Ability to lead by example, build relationships at all levels within an organization and with external partners, strong communication, influencing, and negotiation skills, and strong stakeholder management skills.

Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency, and quality. We provide highly trained and qualified technical consultants to your organization as a flexible workforce option.

**Ignite. Wired for people.**

**Follow Ignite on Twitter**
**and become a fan on**
**Facebook**
**for up-to-date information about our company including job postings**

**About Ignite Technical Resources.**:

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