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Patient Support Rep

4 months ago

Montroyal, Canada Edgewood Health Network Inc Full time

**Description du poste**:
Sous l’autorité de la Coordonnatrice administrative et opérations, la personne titulaire de l’emploi doit assurer un support aux patients et à l’ensemble des membres de l’équipe, notamment le Directeur clinique, les membres de l’équipe des soins infirmiers, ainsi que l’équipe de : psychologues, psychothérapeutes, travailleurs sociaux, thérapeutes, l’intervenant(e) dans les divers tâches suivantes:

- Être à l’écoute des patients ;
- Observer, identifier et dépister les symptômes de craving et les besoins de soutien;
- Accompagner les patients dans divers besoins;
- Accompagner les patients pour les aider à éviter l’isolement (éviter le ruminage non nécessaire);
- Établir une relation d’aide ;
- En support complémentaire aux personnels infirmiers, intervenir dans des situations de crise ;
- Accompagner les patients à des expositions à la suite d’une autorisation (dentiste, rdv médicale, etc.).

**TÂCHES**:

- Assurer la gestion de participation aux exercices thérapeutiques fourni par l’équipe clinique ;
- Assurer la rédaction du bilan de la journée;
- Rencontrer le personnel infirmier pour un briefing des patients et identifier les patients qui ont besoin de

soutien;
- Faire des tournées continuelles ;
- Communiquer à l’équipe clinique l’information pertinente reliée aux interventions faites avec les patients

incluant des descriptions de l’état mentale du/de la patient(e), des observations comportementales ainsi

que les rapports d’intervention ;
**PROFIL RECHERCHÉ**:

- Expérience en relation d’aide;
- Démontrer une bonne capacité d’écoute ;
- Capacité à soutenir le personnel infirmier en situation de crise ;
- Faire preuve de bonne communication interpersonnelle ;
- Être capable de travailler en équipe ;
- Avoir une bonne capacité d’adaptation ;
- Faire preuve d’une bonne ouverture d’esprit ;
- Certificat en Toxicomanie et/ou expérience pertinente en toxicomanie (Atouts)
- Diplôme d’études secondaire (DES)
- Expérience ou connaissance en santé et/ou santé mentale/toxicomanie