Reservations Representative

2 weeks ago

Toronto, Canada IT Davinci Full time

Responsibilities include, but are not limited to:

- Create reservations on behalf of the museum over the phone providing a positive experience for all callers by answering a wide range of questions; enhance the visitor’s experience and present the Museum as an educational environment.
- Book group visits and suggest itineraries using the ticketing system; help visitors make the best use of their time while at the museum.
- Make outbound calls related to upcoming Museum programs.
- Inform visitors of program changes, including venue changes and availability.
- Provide additional information to visitors and potential visitors about the Museum as needed.
- Perform clerical task such as mailing and faxing materials as requested.

The expected salary for the Reservations Representative is $18.50/hour. This position is overtime eligible and the AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community.

Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience.

**Required Qualifications**
- A high school diploma or equivalent.
- Two years of work experience in a high-volume customer service environment or call center.
- Must be available to work weekends and holidays.
- Strong communication skills: the ability to effectively articulate and retain information.
- Must agree to follow and promote all health and safety procedures as detailed by the museum.

**Preferred Qualifications**
- Familiarity with Museum ticketing systems and organization programs are high desirable

Pay: $20.00-$25.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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