Team Lead Operations Trainer

3 weeks ago

St Thomas, Canada Buckland Full time

**Buckland**

**Job Posting**

**Team Leader Operations Trainer**

**Organization Overview**
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

**Position Summary**

**What we can offer you**
- Competitive salary, benefits package and matching retirement plan
- A friendly, collaborative work environment
- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization

**Key Responsibilities**:

- To provide the highest level of customer service to clients, vendors, and service providers
- Identify training needs by evaluating Operations employees strengths and weaknesses
- Develop and maintain in-house training program for Operations employees in conjunction with the Quality Import Specialist and/or Operations Supervisor
- Prepare teaching plans and material and update annually as required for in-house training establishing Operational employees on related regulatory functions
- Training new staff in conjunction with Supervisors and monitor employee errors
- Ensure front desk receptionist accurately follows check in process
- Conducting bi-weekly team meetings, monitor work volumes against team KPI’s
- Completing annual and semi-annual employee performance reviews

***
- Certified Customs Specialist (CCS) Designation (must maintain yearly status)
- 3 - 5 years experience in an Customs Broker operations department
- Sound decision making and organizational skills
- Ability to present complex information to a variety of audiences
- Excellent communication skills
- Self-Motivated with excellent problem solving skills
- Proficiency in MS Office and in-house software

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