Patient Retention Specialist

1 week ago

Brossard, Canada LASIK MD Full time

See if you are our next:
**CLINICAL COUNSELOR / PATIENT RETENTION SPECIALIST (BILINGUAL)**

Working in a LASIK MD clinic (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our _Great Place to Work_® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

**A look at your benefits**
- You receive a** quarterly bonus.**:

- You have a **permanent full-time position **(typically Monday to Friday 8:30am-5pm).
- You benefit from a **free LASIK surgery**, **3 weeks of vacation**, **3 sick days**, **1 floater** & **1 wellness day**.
- You benefit from **group insurance**, **telemedicine **& **RRSP match**.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

**Your tasks at a glance**
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery, pricing, and scheduling.
- You manage and address patient questions accurately, concisely, and in a timely manner.
- You help meet patients' needs by consulting, reassuring, and scheduling follow-ups.
- You will be cross-trained for the position of Surgical Counselor (customer service).

**A clear view of your assets**
- You are comfortable using computer tools (Outlook, Word, Excel, EMR systems, etc.).
- You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
- You have the desire to succeed and are a results-oriented person familiar with customer follow-up techniques.
- You are organized, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
- ** Required**: You have excellent communication skills, you speak English **_et français également_** (advanced intermediate level of English required due to the nature of the tasks or interactions with our English-speaking patient).
- ** Required**: You are comfortable traveling to other clinics in the Greater Montreal Area for training and work.

**From our point of view**

VG2

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