Night Auditor/front Desk Agent

2 weeks ago


London, Canada Allure Hotel & Suites London Full time

**Under the supervision of the Guest Service Manager, Night Auditors/Front Desk Agents will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service.**
**RESPONSIBILITIES**
**Provide noticeably outstanding guest service (constantly focused on service delivery)**
**Acknowledge ALL guests within 10 feet of reception (eye contact, nod, wave or verbal greeting)**
**Welcome guests checking-in to the hotel (use the guest’s name)**
**Be efficient, effective and responsive with inquires and requests and provide helpful information**
**Make accurate reservations and provide hotel features (and/or benefits) prior to rate information**
**Advise guests of Hotel Features**
**Handle messages (clear and complete), faxes, copies and guest out-going mail**
**Audit, reconcile, and process accurate credit card settlements**
**Check-out guests (use guest’s name and have a brief appropriate conversation with them)**
**Harmoniously deal with all guests, team members and other colleagues**
**Be familiar with the Fire Safety Plan and know your responsibilities in case of a fire/alarm**
**Control guest suite keys and department keys (ensure proper sign in/out procedures are followed)**
**Accomplish or assist with “Special Projects” as required**
**Qualifications / Requirements**:
**Superior attention to detail**
**Must be able to complete physical work including: crouching, kneeling, standing for extended period of time**
**Must be able to work flexible hours including weekends and overnight nights.**

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24 per week

**Salary**: $15.50-$16.50 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Night Auditor: 1 year (required)

Work Location: One location


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