Rpn /studentnurse/international Graduate

5 months ago

Scarborough, Canada Nurse Next Door Home Care Services Full time

Care Designer Job Description

**Overview**:
Seeking a self-directed nurse with access to a reliable vehicle for a work-from-home/hybrid part-time position. This role requires working alternate weekends.

**Our Purpose**:
Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our natural talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks; we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door, you will be part of a growing company that helps seniors do what they love again.

**Role: Care Designer**

As a Care Designer, you are responsible for the day-to-day operations related to driving business results through client experience and caregiver management. You will drive growth through the following primary duties and responsibilities:
**Consult Conversion**:

- Conduct Caring Consultations, assess Clients' physical, emotional, and environmental needs, and advise on Client care; achieve a conversion goal of 90%.
- Drive business interest by engaging in relationships with community leaders and professional organizations to establish long-term relationships that will translate into word-of-mouth and professional referrals.
- Develop, promote, and ensure high-quality, innovative customer service.
- Act as an advisor in Caring Consult to ensure that Client and Client contacts have all the information required.

**Client Care Delivery and Experience**:

- Attend all First Visits with Caregivers to ensure client needs and care plans are executed per the Service Agreement; set and role model expectations.
- Conduct supervisory visits to ensure Caregiver fit and quality of care; deliver a premium client experience impacting Net Promoter Scores of 9 or higher.
- Develop appropriate and individualized care plans and update them as required.
- Educate clients on self-care and evaluate client response to care provided.
- Monitor risk issues, analyze trends, and adapt care as needed.
- Coordinate care, implement clinical solutions, and evaluate client outcomes based on client goals.

**People Leadership**:

- Drive results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment, and providing continuing education.
- Deliver on our Brand Promise by leading the client experience, ensuring our Caregivers do whatever it takes to bring peace of mind to our clients and their families.
- Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance with all systems.
- Manage the education function to support a continuous learning environment and staff utilization of learning opportunities, including Discovery Day and monthly in-service programs.
- Conduct First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher.

**Scheduling Collaboration**:

- Handoff accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries.
- Liaise with the CSC team to communicate changes in client requirements, Caregiver assignments.
- Ensure client coverage is secured, especially for urgent care, caregiver cancellations, and limited availability; assist with scheduling as needed.
- Maintain AMS (Attendance Monitoring Investigations
- ALAYACARE) percentages below 5% for total staff; manage Caregiver performance.
- Ensure data integrity and completion (Caregiver & Client files) in the scheduling software.

**Administration**:

- Maintain excellent documentation practices, specifically complete and accurate care plans, employee files (skills & qualifications), and client files, including pay and billing information.
- Review and update client and staff records quarterly to ensure 100% accuracy and completeness.
- Direct the maintenance of client & personnel records to meet employee, organization, and statutory requirements and entitlements.
- Conduct record audits every quarter to ensure accuracy and up-to-date information.
- Ensure compliance with national, state, and provincial legislative requirements in areas such as health, employment, and occupational health and safety.
- Approve all visits and premiums in preparation for each payroll and billing cycle.

**Availability**:

- Flexibility is required.
- On-call evenings and weekends.

**Business Relationships**:

- Report to the Franchise Partner.
- Lead the Caregiving team.
- Work closely in partnership with the Care Services Center.

**Key Metrics**:

- Consult Conversion.
- Driving Revenue.
- NPS; Client and Employee Score of 10.

**Qualifications**:
**Education Requirements**:

- A nursing background is cons

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