Strategic Account Leader

5 months ago

Vaughan, Canada Staples Canada Full time

: 1265451

**Who we are**
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider - online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.

**We are building an inclusive and diverse team**
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
The Strategic Account Leader (SAL) is responsible for managing and leading our engagement with customers while also increasing our revenue and profitability. This is done by providing solutions tailored to customer needs, achieving sales targets in all product categories and positioning Staples with key executives and decision makers. This position also requires knowledge of key product categories including Office Supplies, Furniture, Facilities and Break Room Supplies, Technology and Print. The SAL will be expected to interface and lead the interactions with customers, other departments, other SALs and all levels of the Staples organization to meet customer needs and drive sales

**Specifically, You Will**:

- Manage and drive sales growth, gross profit margin, product category penetrations and other key metrics with assigned accounts.
- Lead and facilitate the account planning process with team members to establish long term growth plans for accounts.
- Develop and execute specific sales plans to achieve sales and margin targets.
- Establish and maintain relationships with customers based upon Staples value proposition as a provider of solutions tailored to their individual needs.
- Cultivate and safeguard (along with product category specialists) the overall customer relationship by interfacing with customer’s highest buying and management levels.
- Regularly review the performance of each customer pertaining to strategic account planning execution and category penetration to determine and establish further growth plans.
- Analyze sales trends, reports, and other data to determine long term strategic growth plans.
- Collaborate with product category experts to understand strategic solution opportunities and programs; and the potential for value added impact at all customer sites as well as to assist on program rollouts and implementations.
- Manage program implementation for new customers.
- Manage contract renewal process, program updates and expansion for all customers in the territory.
- Manage and lead the business review process for all customers.

**Some of what you need**:

- HS Diploma
- BA/BS Preferred
- Experience and proven track record of managing programs / business development.
- Solid knowledge of Staples Professional products and services including Office Supplies, Facility and Breakroom, Technology products, Business Furniture, Print and Promotional Products.
- Ability to effectively interface at a customer’s most senior levels (Director, VP, C-Suite).
- Strong ability to develop and deliver impactful presentations.
- Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills.
- Ability to set targets, design growth plans and lead strategic account planning with product category team members.
- Strong business, financial, operations and technology acumen. Including ability to analyze customer data, and business/industry trends to create tailored solutions for customers based upon Staples value proposition.
- Ability to function independently with mínimal daily supervision.
- Minimum 4-6 years working directly with customers in a sales lead capacity.
- Minimum of 4-6 years of business development experience.

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

Bringyourpassion
LI-Hybrid

**Job** Outside Sales

**Location(s)** CA-ON-Richmond Hill

**Other Locations** CA-ON-Vaughan, CA-ON-Markham

**Schedule** Full-time

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