Rentals Manager

4 months ago

Abbotsford, Canada Fraserway RV Full time

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?
- W_e are looking for a highly motivated, enthusiastic team player to join our _**_Abbotsford BC - North Parallel Location, _**_as Rentals Manager. This is a _**_Full-Time, Regular_**_ position._

**WHY JOIN OUR TEAM**
We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble_**_ _**(emphasize team over self), **_Hungry_**_ _**(thinking about the next opportunity for success), and **_Smart_** (good judgment and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Employer matching RRSP program
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals, and parts
- Company events focused on social action and getting together as a team

**Summary**

The Rentals Manager is primarily responsible for managing the day-to-day operations of the Rentals Location at North Parallel, Abbotsford, BC. The Rentals Manager gives direction to all aspects of the Rentals Location to ensure targets are met while maintaining excellent customer service standards. The Rentals Manager also has the responsibility of compiling various reports for the National Manager, Rentals addressing the location operations. The Rentals Manager is the first point of contact for addressing and dealing with rental customer complaints and ensuring that customers have an enjoyable experience with the company

As the Lead Management at the location, the Rentals Manager sets a tone consistent with company values, the highest standards of business ethics and a commitment to fair treatment and respect for company staff. Promote a culture of success, discipline, and creativity.

**Job Duties**
- Responsible for interviewing, hiring, and training rentals employees
- Plan, assign, and direct rentals personnel
- Coach and mentor employees
- Evaluate the performance of employees and provide guidance for improvement where necessary
- Address complaints and resolve problems
- Oversee scheduling of transfers and shuttle buses
- Perform and oversee rental introductions and contracts
- Manage fleet and rental supplies
- Develop, implement, and maintain processes to raise our customer service levels
- Communicate well with the management of the dealership
- Responsible for a safe and clean work environment
- Flexibility to work outside normal work hours/weekends, as required
- Perform general and specific administrative duties
- Other duties as assigned by VP rentals
- Oversee building and lot maintenance

**Requirements**:

- Post-secondary diploma or degree in hospitality management, business, or RV industry experience equivalent
- 2 years of experience in hospitality operations and business management experience.
- 2 years of supervisory and management experience.
- Strong leadership skills: Ability to motivate, coach, mentor, and influence all levels.
- Excellent verbal and written communication skills.
- Financial planning and budgeting experience is an asset.
- Strong time management and prioritization skills.
- Strong customer service skills.
- Strong conflict resolution skills; Tact, and diplomacy.
- Team player.
- Problem-solving and analytical skills.
- Organizational and priority-setting skills.
- Ability to delegate tasks to manage workload.
- Ability to manage multiple competing deadlines.
- Previous experience in the tourism industry is an asset.

**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

**Experience**: Preferred
- 2 year(s): Supervisory and management experience
- 2 year(s): Hospitality operations and business management experience

**Education**: Preferred
- Bachelor's degree or better in Hospitality and Resort Management or related field

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