Rental Operations Manager

3 weeks ago

Abbotsford, British Columbia, Canada Fraserway RV Full time

Job Summary:

We are seeking a highly motivated and career-minded Operations Manager to join our team at Fraserway RV. This is an exciting and dynamic role that presents a rewarding opportunity to serve an adventurous, outgoing audience.

Key Responsibilities:

  • Manage all aspects of the Four Seasons RV Rentals location operations and facilities in accordance with Fraserway RV Branding, Policies and Procedures and Values.
  • Interact with the local leadership team to review overall operations and implement effective solutions.
  • Lead the recruitment process to secure quality candidates for international and local hiring needs.
  • Manage and improve synergies between Service and Rentals at Four Seasons RV Rentals.
  • Effectively manage and resolve customers' and employees' issues.
  • Improve productivity through identifying, gaining buy-in and implementing process and systems development for all departments.
  • Implement standard training and develop and monitor the effectiveness for all location staff.
  • Foster positive relations, teamwork, and a collaborative mindset with other Fraserway locations.
  • Undertake special projects from time to time and during the winter months.

Requirements:

  • Minimum Bachelor's degree in an appropriate field, such as tourism and hospitality, business administration.
  • At least 5 years' experience running a business unit and leading and developing a team and managing day-to-day operations.
  • RV industry and tourism and hospitality experience is a strong asset.
  • Financial acumen including building core metrics, interpreting income statements so as to make sound revenue and service-based recommendations.
  • Positive prior track record of working with business systems and process development.
  • Proven track record of exceptional customer service and operational management experience with a pragmatic and team player mindset.
  • Strong time management and prioritization skills.
  • Problem-solving and analytical skills.
  • Dutch/and or German speaking. French is an added asset, not a requirement.

Interpersonal Skills Requirements:

  • Strong leadership skills: Ability to motivate, coach, mentor, and influence all levels.
  • Excellent verbal and written communication skills.
  • Tact and diplomacy.
  • Service-oriented.

Work Conditions:

  • Interacts with employees, management, and the public at large.
  • Overtime may be required.
  • Working evenings and weekends during busy season.

Salary: $65,000 - $75,000 per year.

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