Retail Team Lead

2 weeks ago

Abbotsford, Canada Abbotsford Arena-AHL ArenaOpsPT Full time

**Position**:Retail Team Lead

**Department**: Retail Operations

**Reports to**: Retail Store Manager

***:
The Team Lead will be responsible for monitoring sales, staff performance, balancing cash outs, replenishment of product and assisting the Retail Manager in running the overall business in the Team Store. The Team Lead will also provide direction and feedback to the part-time team during hockey games and events. This is a part-time, hourly, events-based position.

A typical shifts includes:

- Delivering exceptional customer service
- Assisting with indirect service initiatives including merchandising, replenishment, floor plans, signage, organization and product layout
- Ensuring staff are trained and motivated to provide professional and effective sales service to all customers
- Executing and monitoring all markdowns
- Analyzing store’s performance on a continuous basis and strive to achieve and surpass sales goals
- Managing and controlling inventory to optimize sales and replenishment
- Maintaining the cleanliness of the store, ensuring dusting, sweeping, etc. is being done regularly
- Providing feedback to the Retail Store Manager on nightly issues and/or areas that can be improved upon
- Merchandising product in accordance with company standards and visual direction
- Implementing loss prevention techniques on the sales floor in order to decrease shrinkage
- Striving to hit daily, weekly, and monthly sales goals
- Participating in year-end inventory and cycle counts
- Accurately handling cash and effectively processing transactions using POS system
- Setting up and taking down during hockey games and events

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:

- A secondary school diploma along with a minimum of 2 years of retail work experience
- Experience supervising or providing team lead support to staff
- Demonstrated ability to work well in a team environment
- Enthusiastic, professional, self-motivated, and eager to learn more about the retail industry
- Excellent verbal communication skills with a friendly and professional manner
- A commitment to service excellence and proven problem-solving skills
- Flexible with ability to adapt easily to changing priorities and schedules
- Effective time-management skills and ability to multitask in a dynamic, fast-paced environment
- Must be able to work holidays, evenings, and weekends as required, as this is an events-based position

Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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