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Sales Associate Team Lead

4 months ago

Abbotsford, Canada Silver Hills Bakery Full time

Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share. Joining our family means being part of a quickly growing community that is truly committed to delivering healthy, great tasting products that are made with care. The Silver Hills team gives you the opportunity to grow and contribute to a healthy and sustainable vision. If you are excited by the idea of sharing your passion for healthy and delicious food with like-minded individuals and bringing great tasting products to consumers across North America and beyond, we want to hear from you

**POSITION**: Sales Team Lead REPORTS TO: Retail Manager

We are looking for a Sales Team Lead to join our Retail team. Our Sales Team Lead will assist with the day-to-day sales related activities and provide support to the Retail Store Manager and Retail Store Coordinator.
OPPORTUNITIES
The Sales Team Lead will provide support for the daily planning, organization and follow-up of all sales related activities within the store. This individual will aid the Retail Store Manager and Retail Store Coordinator in the day-to-day operations of the store, while motivating and inspiring the sales team to maximize the stores sales performance through customer experience.
HERE IS WHO YOU ARE
DRIVE & MOTIVATION
- You are passionate about healthy living and values which align with Silver Hills
- You want to join a progressive family-owned company on a mission to build healthier communities
- You want to expand your knowledge and learn about our unique plant based products.
- You enjoy performing tasks that require a lot of relationship building and customer interactions

CHARACTER & ABILITIES
- You are service oriented
- You are able to handle constant change (change in product offering, change in company policies) with a positive attitude.
- You are be able to handle stock shortages with a positive attitude
- Must be flexible to work all store shifts
- Must be service oriented
- Have good supervisory skills
- Excellent communication skills
- Good temperament
- Computer skills (Microsoft, Excel).

KNOWLEDGE & SKILLS
- Great customer service
- Attention to detail and problem-solving skills
- Strong organizational skills with the ability to multi-task
- High School diploma
- Knowledge of natural foods, vegetarian and vegan lifestyle preferred
- Knowledge of health and healthy lifestyle

EXPERIENCE
- Previous retail sales and inventory experience in the food industry is an asset
- Must have excellent communication skills; fully proficient in English
- Two (2) years recent related experience, including one (1) year supervisory experience, or equivalent combination of education, training and experience.
- Education and Knowledge: Grade 12.

THINGS YOU WILL DO

**Manage Backroom**:

- Ensure organization, product storage and rotation by staff.

Staff Management/Support
- Support in creating an inspiring team environment with an open communication culture.
- Achieve delegated tasks within set deadlines.
- Motivate fellow team members.
- Support training to team members when necessary
- Provide store key holder support including opening and closing of the store as required.

**Store Operations Management**:

- Execute day-to-day operations.
- Ensure customer complaints are dealt with in accordance with company policy
- Ensure that visual merchandising standards are achieved and that all products are displayed in accordance with company policy
- Floor sale support / restocking as needed.

OTHER
- Ability to frequently bend and reach while stocking
- Flexibility with schedule changes and shift times
- Availability 6 days per week (Sun
- Friday)

WHY JOIN US...

We offer our team members many benefits to help them achieve their goals and support our company culture:

- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Profit Sharing and RRSP Matching
- Free delicious and healthy bread
- Fitness incentive fund to help you thrive
- Friendly and supportive work environment and an ambitious team
- Discounts at our retail store with a great selection of healthy organic products
- Company social events focused around health, great tasting food and getting together as a team

Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube