CRM Advisor

1 month ago

Montréal, Canada National Bank of Canada Full time

A career as a** relationship advisor** in the Customer Experience and Data Valorization team at National Bank means acting as a specialist in relationship marketing and customer engagement. It is through your experience in **targeted communications, customer engagement and support, and monitoring and optimizing the performance of marketing** campaigns that you have a positive impact on the **client's experience with National Bank.**

**Your job**:

- Make sure to take needs within the different lines of business, ask questions, make sure to understand their reality and issues.
- Propose relationship marketing strategies to engage customers who own banking products and contribute to the achievement of related business objectives.
- Coordinate the production and delivery of relationship marketing campaigns.
- Monitor performance, socialize results, recommendations, highlights, risks and issues, as well as their impacts.
- Actively participate in related working groups as a relationship marketing expert
- Maintain constant and proactive communication with our partners in order to fully understand the reality on the ground and the impacts in order to quickly adjust strategies as needed.

**Your team**:
Within the** customer experience and data valorization sector, **you are part of a team of **6** colleagues, and you report to **the Marketing Director, Customer Engagement. **Our team stands out for its culture of collaboration, its human side and its desire to deliver quality work.

We favor a variety of forms of continuous learning to enrich your development, including learning in action, training content available to you and working in collaboration with colleagues of diverse expertise and profiles. We believe that each employee is master of his professional development and are attentive and wish to provide them with the means to achieve their objectives. All ideas are good
- Required level of academic experience Bachelor's degree in communications, marketing or similar discipline
- Experience in relationship, personalized and digital marketing
- Customer Service Experience
- Ability to translate business objectives into measurable and quantifiable marketing objectives
- Analytical and problem-solving skills
- Ability to continuously optimize existing processes
- Demonstrate a strong work ethic: autonomy, proactivity, organization and rigor
- Knowledge of banking (an asset)
- Knowledge of Power BI, Adobe Analytics, and Salesforce Marketing Cloud tools

**Your benefits** In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

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