Client Services Coordinator

2 weeks ago


Victoria, Canada Canadian Cancer Society Full time

**_Permanent, full-time position_**

**_
Onsite role_**
**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference.

**COME AS YOU ARE**

**JOB OVERVIEW**

The Canadian Cancer Society Lodges provide a non-medical “home away from home” for people with cancer and their caregivers who must travel to Vancouver, Victoria, Kelowna, Prince George, Halifax, Montreal or St. John's, NL for out-patient treatment and consultation. Client Services Coordinators work rotating 8 hour shifts at our 24 hour facility to ensure the safe & effective coordination, implementation and delivery of the lodge program, in alignment with program standards, policies & procedures.

This position is primarily responsible for the effective implementation and delivery of the Lodge program while ensuring a safe environment for clients, staff and volunteers within the Lodge and ensuring our volunteers continue to be effectively engaged.

**WHAT YOU’LL BE DOING**:
Implement the effective delivery of the Lodge Program
- Provide a high level of customer service within the context of the program delivery model
- Support clients to become familiar with the lodge environment including providing tours and encouraging participation in on site programming
- Provide as appropriate referrals to other support programs (i.e. Cancer Information Service, Travel Treatment Fund etc.)
- Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources.
- Receive and receipt payments for room charges and donations.
- Collect and monitor program data in RDP database
- Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database.
- Liaise with Marquise staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager.
- Actively participate in team meetings and training sessions and provide input to program challenges and shared projects
- Actively participate in integration activities with other functional areas including Health Promotion and Revenue Development as appropriate.

Accountable for ensuring a safe environment within the Lodge
- Ensure standards, policies and procedures are implemented and maintained.
- Model the Society’s values by demonstrating appropriate behaviour in Accountability, Caring, Integrity, Respect, Quality, Responsiveness and Teamwork
- Ensures adherence to established emergency procedures and safety practices ensuring client safety and security within the environment of the Lodge.
- Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.
- Responds to emergency situations as per sites policies and procedures (i.e. medical emergency, suspected theft etc.)

Supervising volunteers to promote a supportive and welcoming environment within the Lodge:

- Facilitates communication between staff and volunteers.
- Participates in the organizing, training and education of volunteers according to the Society volunteer engagement framework.
- Lends support and guidance to volunteers on a daily basis recognizing and acknowledging their contributions and providing constructive feedback and coaching for performance.
- Provides coverage for front desk volunteers during absences or breaks
- Promotes awareness of all Society programs among volunteers and encourages appropriate referrals to Society Programs

Other required duties as assigned.

Actively contribute to our culture of justice, equity, diversity, and inclusion by encouraging dialogue that respectfully considers a wide variety of ideas, opinions, and suggestions.

**QUALIFICATIONS**:

- Knowledge of initiatives, goals, standards and policies of Lodge services.
- Knowledge of the Canadian Cancer Society Priorities, Initiatives, Goals and Programs.
- Knowledge and understanding of related activities/initiatives of our community health partners.
- Strong written and verbal communication skills
- Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds
- Ability effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.
- Strong PC skills and operation of stan



  • Victoria, Canada Lifemark Health Group Full time

    **Client Services Coordinator - Victoria, BC (Full time)** - Medical Office or Legal Assistant training is an asset._ As a **Client Services Coordinator** you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking...


  • Victoria, Canada Bayshore HealthCare Full time

    Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, than a Career with Bayshore is the Perfect Fit...


  • Victoria, Canada Canadian Cancer Society Full time

    **_On-site role_** **_ Casual_** **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care...


  • Victoria, Canada Executive Programs, Peter B. Gustavson School of Business, University of Victoria Full time

    Join our continuously growing team of Client Service Specialists in International and Indigenous programs! - Salary: $57,286/annum - Vacation: 15 day/annum Please address your cover letter to Nicole Wallace, Associate Director, International and Indigenous Programs. Are you a service-oriented person with exceptional administrative and communication skills?...


  • Victoria, Canada SAANICH VOLUNTEER SERVICES SOCIETY Full time

    **POSITION TITLE: Coordinator of Volunteers (Part-time)** **REPORTS TO: Executive Director** **WHO WE ARE?** SVSS programs and services are designed with the client and volunteers in mind. We provide one-to-one direct volunteer services such as supportive transportation: giving clients a ride to a variety of medical and non-medical appointments,...

  • Project Coordinator

    4 weeks ago


    Victoria, Canada Biologica Environmental Services Ltd. Full time

    **Hiring**:Permanent Position, Full-time (35-40hrs/week) **About Us**: Biologica is a growing family-owned and operated Canadian aquatic biomonitoring company, located in Victoria, BC. We are a close-knit team of biologists and technicians whose primary focus is the identifcation of organisms (mainly invertebrates and algae) collected from a variety of...


  • Victoria, Canada Tecnet Canada Inc Full time

    **POSITION TITLE: Manager of Service Coordination** **Job Overview** - Tecnet is looking for an individual to manage our Customer Services team. **Qualifications and requirements**: - Technical education and aptitude - A+ certification or equivalent experience is an asset - Lenovo and other manufacture training as needed - Well organized and possess the...


  • Victoria, Canada Community Social Planning Council of Greater Victoria Full time

    JOB POSTING: Coordinator - ID Services-Indigenous and Non-Indigenous APPLICATION DEADLINE: Until filled. Applications will be reviewed on an ongoing basis. POSITION: Coordinator - ID Services-Indigenous and Non-Indigenous DAYS/HOURS OF WORK: 30 hours (full time) per week based on a four-day work week Mon - Thurs. WAGE: Commensurate with experience. CSPC...

  • Safer Coordinator

    4 weeks ago


    Victoria, Canada AVI Health & Community Services Full time

    **THE VICTORIA SAFER INITIATIVE** is a flexible, community-based, prescribed safe supply model with health care provider oversight. Its goal is to save and affirm the lives of people who use drugs by providing safer, pharmaceutical alternatives to the currently toxic supply. SAFER is located on the territories of the Ləkʷəŋən peoples (Esquimalt and...


  • Victoria, Canada Comfort Keepers Full time

    **Customer services coordinator** - **Are you a people person with a strong desire to make others happy? Comfort Keepers wants you to join our team!**_ This role supports the functions of Business Development (BD), Marketing, and Client Relations of Comfort Keepers, while working under the direction of the Franchise. The Business Development function...


  • Victoria, Canada Colliers Full time

    Make your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader....


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to and receives...


  • Victoria, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Toyota Victoria is seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you! This is a great opportunity for those who are looking to get into...


  • Victoria, Canada Harris Victoria Chrysler Full time

    Customer Service Coordinator Are you great with people? If providing exception customer service is your dream job or you already have a forward-facing customer service job, then we want to meet you! The Harris Auto Group is looking for a **Customer Service Coordinator** to join our Sales and Service Team at Harris Victoria Chrysler! There are lots of...


  • Victoria, Canada Raymond James Financial Full time

    **Client Service Specialist** - 2302247 - At Raymond James,_ _**_we_**_ _**_develop,_ _**_we_**_ _**_collaborate,_ _**_we_**_ _**_decide,_ _**_we_**_ _**_deliver, and_ _**_we_**_ _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking...


  • Victoria, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Victoria, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Service Coordinator

    4 weeks ago


    Victoria, Canada Laura Canada Full time

    Company Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...


  • Victoria, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Victoria, Canada The Corporation of The City of Victoria Full time

    **Job Description**: **Competition #23/110** **Internal/External Posting** **Closing date: May 2, 2023** *** **Client Services Representative (Auxiliary)** **Business and Community Relations Department** **POSITION FUNCTION** Monitor the provision of event services and supplies for Victoria Conference Centre clients. **KEY DUTIES** Review upcoming...