Hotel Pms Payment Specialist

5 months ago

Markham, Canada Northwind Canada Inc (dba Maestro PMS) Full time

Are you an individual who is driven by your passion for technology? Does the opportunity to participate in cutting edge development in the hotel and resort industry excite you?

If this sounds like you, we are interested in hearing how you can add your talents to our growing team

As we continue to grow, we are seeking a Payment Specialist to assist our clients in integrating credit card payment capabilities into their installations.

As a Payment Specialist, you will play a critical role in ensuring our clients are well-prepared and set up to incorporate credit card payment capabilities within their software installations. You will work closely with our client base, understanding their needs, and ensuring the seamless integration of payment functionalities.

**About Us**

Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the Independent Full-Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.

Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency improve guest service and maximize revenue.

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is looking for aggressive growth. Self-motivation and attention to clients’ needs will ensure your success.

**Key Responsibilities**
- Consultation and Analysis: Engage with clients to understand their payment needs, infrastructure, and desired outcomes.
- Integration Assistance: Guide clients through the process of adding credit card payment capabilities to their installations, ensuring the highest levels of security and compliance.
- Training: Provide training sessions to clients on how to manage, troubleshoot, and optimize their new payment features.
- Compliance and Security: Ensure that clients' installations meet all necessary regulations and standards, including PCI DSS.
- Collaboration: Work closely with our development and support teams to address any technical challenges or client-specific requirements.
- Documentation: Create and maintain thorough, up-to-date documentation on payment integration processes, best practices, and FAQs.
- Feedback Loop: Gather feedback from clients on the integration process and use this to recommend improvements to our software and integration methodologies.
- Continuous Learning: Stay updated on the latest trends, regulations, and best practices in payment processing and related technologies.

**Required Qualifications**
- Bachelor's degree in Business, IT, or related field.
- Proven experience in payment gateway integrations, preferably within the lodging or hospitality industry.
- Strong understanding of credit card processing, including PCI DSS compliance.
- Excellent communication and interpersonal skills.
- Ability to work autonomously and as part of a team.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to manage multiple projects and clients simultaneously.

**Desired Skills**
- Certification or training in payment systems and technologies.
- Familiarity with hotel Property Management Systems or similar.
- Experience in a customer-facing role in the software industry.

**Job Types**: Full-time, Permanent, Casual

**Salary**: From $65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Hotel: 1 year (preferred)

Work Location: Hybrid remote in Markham, ON L3R 9X1

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