Employee Services Supervisor

6 months ago

Dartmouth, Canada Halifax Regional Municipality Full time

**Job Posting**

Under the general supervision of the Manager, Employee Services, the ESS is responsible for providing guidance, leadership, support, and assistance to employees in Transit operations (Conventional Bus service, Access-a-Bus service, Ferry, and Fleet) for the safe delivery of transit service.

**DUTIES AND RESPONSIBILITIES**:

- Manage performance by coaching employees, assessing employee conduct, investigating complaints and policy violations, and recognizing employees for achievements (service awards, safety awards, and service excellence as examples). Determine corrective action as appropriate, which may include coaching, training, and/or discipline decisions. Coordinate exit processes for employees, coordinating with human resources, legal, security and EFAP as appropriate. Participate in the grievance process, responding to grievances at Step One and participating in grievance arbitrations as required.
- Provide career development coaching and support to employees throughout their career.
- Manage and administer workplace policies such as Substance Misuse Prevention Policy, Workplace Rights, Unauthorized Absences, and OH&S.
- Manage employee absenteeism including ensuring appropriate supervisor-employee communication, supporting a healthy workplace conducive to regular attendance, recognizing good attendance, identifying employees who have an unacceptable level of absenteeism and supporting those employees with the appropriate resources to assist them in achieving and maintaining regular attendance.
- Promote diversity and inclusion within the workplace.
- Responsible for the effective management of return-to-work initiatives and duty to accommodation processes. Working in coordination with Workplace Health Services, Workers Compensation Board employees, LTD providers, and other stakeholders to secure meaningful work opportunities for return-to-work employees within their functional abilities to assist the transition back to regular or alternate duties. Coordinate return to work initiatives, manage accommodation processes, and analyze and assess requests to determine feasibility and assess undue hardship to the employer.
- Respond to emergency situations/critical incidents to debrief and support employees 24 hours a day/7 days a week. Intervene to provide timely support to employees in-person or via phone and engage EFAP provider as needed to provide crisis counselling as appropriate. Conduct follow-up with the employee to monitor their well-being and progress.
- Participate in the recruitment and selection process for hiring bus operators, attending recruitment information sessions, proctoring screening tests and assessments, and conducting interviews.
- Assist with workforce planning activities to support hiring activities, and the vacation and shift selection picks for bus operators.
- Promote a safe work environment, and good labour and employee relations. Investigate and respond to OH&S concerns.
- Work collaboratively with other frontline supervisors to ensure service-related concerns are followed up on in a timely manner and the employees are supported throughout the process.
- Work collaboratively with other divisions to ensure a consistent approach to managing unionized personnel between divisions.

**QUALIFICATIONS**
**Education & Experience**:

- Completion of a related University/College level program in an area such as human resources, industrial/organizational psychology, or business administration. A suitable combination of training & experience will also be considered;
- Class 2 driver’s license an asset, or willingness to obtain;
- Minimum 5 years of experience in a unionized operational environment; public transit experience is an asset;
- Must offer experience in at least three of the following areas: performance management in a unionized environment, conducting employee investigations, collective agreement administration, administering attendance support programs, providing critical incident support, conducting healthy workplace activities (occupational health and safety, wellness), group facilitation, and/or conducting conflict mediation;
- Experience in a supervisory position in a unionized environment; and,
- A demonstrated track record of exercising good judgment, being committed to quality customer service and safe work practices, and developing effective, respectful work relationships.

**Technical / Job Specific Knowledge and Abilities**:

- Knowledge of internal investigation principles
- Knowledge of grievance procedures and principles of administering a collective agreement
- Knowledge of change management principles
- Knowledge of conflict resolution principles
- Understanding of WCB Act, Motor Vehicle Act, Labour Standards Act, Human Rights Act, Trade Union Act, Occupational Health and Safety Act, Motor Carrier Act, Privacy-related legislation

**Security Clearance Requirements**:Applicants may be required to complete an employment security screening che

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