New Business Associate

3 months ago

Toronto, Canada BMO Financial Group Full time

60 Yonge Street Toronto Ontario,M5E 1H5

Accountabilities

**Customer Service**
- Issue and settle policy contracts in an efficient manner to meet service and quality level standards
- Address customer services issues according to established parameters, escalating as required to the Manager, New Business for resolution. Demonstrate sound judgement in the handling of customer interactions and appropriate escalation to management
- Exhibit a strong sense of partnership with internal and external customers and commitment to service, and carry out functions with an extremely high sense of urgency
- Investigate and resolve inquiries from the field and other team members related to specific cases
- Collaborate with Underwriting and Underwriting Support staff to exchange information and facilitate an efficient decision by the underwriter
- Effectively communicate with Case Coordinators to obtain any outstanding requirements
- Provide accurate and professional service to our customers and MGAs/Advisors, performing but not limited to the following activities:

- Run policy illustrations to verify premium calculations are correct
- Liaise with internal departments to ensure the accurate and timely exchange of information
- Managing time sensitive financial transactions which requires understanding of market timing and the impact of backdating
- Understanding the impact of the movement of money within the organization as it relates to GAAP and AML guidelines to meet OSFI audit requirements

**Risk Management**
- Adhere to all aspects of First Principles our code of Business Conduct and Ethics including individual accountability as it relates to potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities
- Accuracy and timeliness of the work completed by this role is critical to BMO Life Insurance’s reputational risk

**Required Skills**:

- Strong customer service orientation
- Ability to effectively multi-task
- Ability to handle high pressure situations with very tight turnaround requirements
- Excellent organization skills
- Productivity focused: Able to consistently process a high volume of tasks daily
- Ability to make sound transactional decisions in accordance with policies and directives
- Proficient with Microsoft Office (Word, Excel)

**Required Knowledge**
- High school diploma
- University/College graduates preferred
- Excellent English - Written and Oral Communication skills required
- Fluently Bilingual in French would be an asset but not required
- Completion of introductory LOMA courses (LOMA 1 and 2) preferred
- Working knowledge of life insurance products, particularly Universal Life, Traditional Life and Critical Illness product features, and channels
- 1-2 years’ experience in Life Insurance; New Business or Customer Service area preferred
- Previous experience with systems used to administer cases would be an asset (including: INGENIUM, WinRisk, Work Management and Digital Library FileNet)

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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