Commercial Account Coordinator
6 months ago
This position is responsible for maintaining positive relationships with Commercial Accounts customers, working closely with accounts to coordinate vehicles for sale, and ensuring effective operational flow.
**Responsibilities**:
- Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.
- Establish and maintain close working relationships and good rapport with major commercial accounts.
- Develop new commercial accounts through personal and phone contact with potential customers and increase level of consignment with existing customers.
- Resolves customer problems and inquiries effectively and efficiently, while consistently providing quality service.
- Review customer account records for completeness and accuracy; maintains customer account files in compliance with contract requirements.
- Review and update condition report; approve and audit vehicle repair report.
- Review condition reports and make recommendations for reconditioning to increase vehicle value.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account administrator and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
**Qualifications**:
- High School Diploma or equivalent required.
- Must be bilingual in English and French.
- 2 - 4 years of experience in the automobile industry or the Auction business preferred.
- Associate’s degree in Business Administration or related field preferred.
- Valid Driver’s License and safe driving record required.
- Excellent communication and interpersonal skills required.
- Commitment to providing excellent customer service essential.
- Strong organization skills required.
- Good computer and software knowledge, as well as experience with AS400 essential preferred.
**Job Type**: Fixed term contract
Contract length: 15 months
**Salary**: From $52,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Saint-Eustache, QC J7P 3W1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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