Commercial Account Coordinator

5 days ago

SaintEustache, Canada Cox Automotive Canada Full time

This position is responsible for maintaining positive relationships with Commercial Accounts customers, working closely with accounts to coordinate vehicles for sale, and ensuring effective operational flow.

**Responsibilities**:

- Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.
- Establish and maintain close working relationships and good rapport with major commercial accounts.
- Develop new commercial accounts through personal and phone contact with potential customers and increase level of consignment with existing customers.
- Resolves customer problems and inquiries effectively and efficiently, while consistently providing quality service.
- Review customer account records for completeness and accuracy; maintains customer account files in compliance with contract requirements.
- Review and update condition report; approve and audit vehicle repair report.
- Review condition reports and make recommendations for reconditioning to increase vehicle value.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account administrator and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.

**Qualifications**:

- High School Diploma or equivalent required.
- Must be bilingual in English and French.
- 2 - 4 years of experience in the automobile industry or the Auction business preferred.
- Associate’s degree in Business Administration or related field preferred.
- Valid Driver’s License and safe driving record required.
- Excellent communication and interpersonal skills required.
- Commitment to providing excellent customer service essential.
- Strong organization skills required.
- Good computer and software knowledge, as well as experience with AS400 essential preferred.

**Job Type**: Fixed term contract
Contract length: 15 months

**Salary**: From $52,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Saint-Eustache, QC J7P 3W1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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