Event Technical Lead, The Westin Ottawa

5 months ago

Ottawa, Canada Encore Global Full time

**Position Overview**:
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

**Key Job Responsibilities**:***

**Equipment Operation**
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.

**Customer Service**
- Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor and coach for other Technicians on ENCORE’s Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.

**Technical Ability**
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.

**Systems Knowledge**
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.

**Job Qualifications**
- High school diploma required. Associate’s degree is preferred.
- ENCORE Technical Level 3 Certification is required. New ENCORE team members must be certified by their location within 30 days.
- 1 - ENCORE Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic). New ENCORE team members must be certified by a qualified proctor within 60 days.
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
- A valid driver’s license is required for team members in positions that may operate Company vehicles
- Additional DOT requirement may need to be met if applicable.

**Competencies**
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instills Trust

  • Banquets Executive Meeting Coordinator

    1 month ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Banquets Executive Meeting Specialist to join our team at The Westin Ottawa. As a key member of our hospitality team, you will be responsible for ensuring the smooth execution of banquets and events, providing exceptional service to our guests, and maintaining the highest standards of quality and...

  • Banquets Executive Meeting Coordinator

    1 month ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Banquets Executive Meeting Specialist to join our team at The Westin Ottawa. As a key member of our hospitality team, you will be responsible for ensuring the smooth execution of banquets and events, providing exceptional service to our guests, and maintaining the highest standards of quality and...

  • Banquets Executive Meeting Coordinator

    1 month ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Banquets Executive Meeting Specialist to join our team at The Westin Ottawa. As a key member of our hospitality team, you will be responsible for ensuring the smooth execution of banquets and events, providing exceptional service to our guests, and maintaining the highest standards of quality and...

  • Breakfast Server

    1 month ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a skilled Breakfast Server to join our team at The Westin Ottawa. As a key member of our food and beverage team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key ResponsibilitiesServe food and beverages to guests in a timely and efficient...

  • Breakfast Server

    1 month ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a skilled Breakfast Server to join our team at The Westin Ottawa. As a key member of our food and beverage team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key ResponsibilitiesServe food and beverages to guests in a timely and efficient...

  • Breakfast Server

    1 month ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a skilled Breakfast Server to join our team at The Westin Ottawa. As a key member of our food and beverage team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key ResponsibilitiesServe food and beverages to guests in a timely and efficient...

  • Housekeeping Associate

    3 weeks ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a Housekeeping Associate to join our team at The Westin Ottawa. As a Houseperson, you will be responsible for maintaining the cleanliness and organization of our hotel's common areas and guest rooms.Key ResponsibilitiesRespond promptly to guest requests and maintain a positive attitudeIdentify and report maintenance issues in public...

  • Housekeeping Associate

    3 weeks ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a Housekeeping Associate to join our team at The Westin Ottawa. As a Houseperson, you will be responsible for maintaining the cleanliness and organization of our hotel's common areas and guest rooms.Key ResponsibilitiesRespond promptly to guest requests and maintain a positive attitudeIdentify and report maintenance issues in public...

  • Lead, Events

    5 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **About The Ottawa Hospital**: Inspired by research and driven by compassion! The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region. From the compassion of our people to the relentless...

  • Breakfast Server

    1 month ago

    Ottawa, Ontario, Canada The Westin Full time

    Serve food and beverages to guests in a fast-paced environment, ensuring exceptional service and maintaining a clean and organized workspace. Job Details • Part-time position with weekday and weekend morning availability • Basic knowledge of French is recommended • Located at The Westin Ottawa Responsibilities • Serve food courses and alcoholic...

  • Housekeeping Associate

    4 weeks ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Houseperson to join our team at The Westin Ottawa. As a Houseperson, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas. If you are passionate about delivering exceptional guest service and have a keen eye for detail, we encourage you to...

  • Housekeeping Associate

    4 weeks ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Houseperson to join our team at The Westin Ottawa. As a Houseperson, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas. If you are passionate about delivering exceptional guest service and have a keen eye for detail, we encourage you to...

  • Housekeeping Associate

    4 weeks ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Houseperson to join our team at The Westin Ottawa. As a Houseperson, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas. If you are passionate about delivering exceptional guest service and have a keen eye for detail, we encourage you to...

  • Special Events Assistant-ottawa Intl Animation

    5 months ago

    Ottawa, Canada Ottawa Festivals Full time

    **Job Summary**: This position is funded through Ontario’s Job Creation Partnerships (see more details below). The Ottawa International Animation Festival (OIAF) is one of the leading events of its kind in the world. It’s an annual five-day event with a total attendance of 28,000 attracting artists, producers, students and animation fans from around the...

  • Industry Events Coordinator- Ottawa International

    5 months ago

    Ottawa, Canada Ottawa Festival Network Full time

    **Job Summary**: This position is funded through Ontario’s Job Creation Partnerships (see more details below). The Ottawa International Animation Festival (OIAF) is one of the leading events of its kind in the world. It's an annual five-day event with a total attendance of 28,000 attracting artists, producers, students and animation fans from around the...

  • Coordinator, Events

    5 months ago

    Ottawa, Canada Ottawa Board of Trade Full time

    **About the Ottawa Board of Trade** The Ottawa Board of Trade is the voice of business and a key advocate for economic development in the national capital region. Our mission is to cultivate a thriving world class business community, one that drives community prosperity and builds an affordable, inclusive, and sustainable city. We also provide programs and...

  • Event Manager

    2 months ago

    Ottawa, Canada Environmental Defence Canada Inc. Full time

    **About the Role** Environmental Defence Canada (EDC) is a leading Canadian environmental advocacy organization that works with government, industry and individuals to defend clean water, a safe climate and healthy communities. You will be joining a mission-oriented organization with solution-oriented team members who strive to improve our communities and...

  • Sales Manager, Business Events

    5 months ago

    Ottawa, Canada Ottawa Tourism Full time

    **as ofOVERVIEW** Ottawa Tourism’s vision is to be one of Canada’s most visited, sustainable, vibrant, and valued urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling leisure and business destination and lead or participate...

  • Lead Coordinator, Event Management

    4 weeks ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    About the Role:We are seeking a highly skilled and experienced Lead Coordinator, Event Management to join our team at the University of Ottawa. As a key member of our events team, you will be responsible for planning, managing, and promoting events that engage alumni, raise awareness in the community, foster ties between strategic partners and the academic...

  • Lead Coordinator, Event Management

    4 weeks ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    About the Role:We are seeking a highly skilled and experienced Lead Coordinator, Event Management to join our team at the University of Ottawa. As a key member of our events team, you will be responsible for planning, managing, and promoting events that engage alumni, raise awareness in the community, foster ties between strategic partners and the academic...