Customer Service Representatives

6 months ago

Québec, Canada PAL Airlines Full time

At **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for

**PAL Airlines** is currently seeking **Customer Service Representatives **to join our growing team of committed professionals in **Quebec.**

**Locations**:
Montreal, QC Quebec City, QC Sept-Iles, QC

Gaspe, QC Blanc-Sablon, QC Val d’Or, QC

**Duties and Responsibilities**:

- Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
- Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
- Provide outstanding customer service to our customers.
- Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
- Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
- Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.

**Qualifications**:

- The ability to fluently speak both English and French would be considered an asset.
- Must possess exceptional customer service skills.
- Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
- Must be able to work independently and in a team environment.

**What We Offer**:

- Great work/life balance.
- Personal travel privileges with PAL and interline agreements with multiple airlines.
- Comprehensive health benefits including medical, dental, vision, and life insurance.
- Defined Contribution Pension Plan.
- Employee Stock Purchase Plan.
- Employee Tuition Assistance Program.
- Employee and Family Assistance Programs.
- Opportunities for growth and development within PAL.

**Applications will be accepted on an ongoing basis.**

**#PALAirlines

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