Clerk 3 (Customer Service Representative, Rmv)

6 months ago

Middleton, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia

**Location**:MIDDLETON

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:21-Feb-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia's vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

To learn more about our Department, please click here.

**About Our Opportunity**:
If you enjoy working in an in person front-line environment and are seeking an exciting and rewarding career with lots of potential, we have a great opportunity for you as a Customer Service Representative at Access Nova Scotia

**Primary Accountabilities**:

- Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles program.
- Ensure Access Nova Scotia meets clients needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
- Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licences, renew licence plates and more.
- Maintain the security and control of public funds and inventory.

**Qualifications and Experience**:
Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement)

You will also possess the following skills and attributes:

- Strong communication skills
- Ability to manage challenging client conversations
- Excellent attention to detail
- Flexible team-player
- Self motivated with a positive attitude
- Efficient and accurate
- Strong organizational and time management skills
- Excellent judgment and problem-solving skills
- Strong data entry and computer skills

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless career paths.
- Department Specific Flexible working schedules.

**Pay Grade**: CL 18

**Salary Range**: $1,675.62 - $1,874.80 Bi-Weekly

**Employment Equity Statement**:

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