Transportation Assistant

2 weeks ago

Ottawa, Canada Ottawa Student Transportation Authority Full time

**Position: Transportation Assistant (1 Regular Position)**

**Location: Ottawa Student Transportation Authority, 1547 Merivale Road**

**Work Schedule: 35 hours per week/12 months/year (overtime during peak periods)**

**Start Date: As soon as possible**

**Salary Range: $43,241 to $55,242**

The Ottawa Student Transportation Authority (OSTA) manages and delivers student transportation services safely, effectively and efficiently for the more than 68,000 students of the Ottawa Catholic and Ottawa-Carleton District School Boards receiving transportation services each day.

**Position Summary**:
Under the direction of the Transportation Coordinator, the Transportation Assistant is responsible for supporting the planning and administration of transportation routes and service to OSTA customers.

The Transportation Assistant provides front-line telephone support services to parents, schools, operators and the general public, and provides administrative support to the operations and activities of OSTA, and other related duties as assigned by the Transportation Coordinator.

**Qualifications**:

- A Secondary School graduation diploma and 2 years customer service or transportation experience.
- Effective telephone manner, and excellent communication skills.
- Demonstrated tact, judgment, and diplomacy in a high energy environment; and excellent organizational skills and ability to effectively manage multiple priorities.
- Demonstrated ability to work independently with mínimal supervision and the ability to multi-task effectively.
- Technical skills include proficiency using software including transportation, databases, spreadsheets, word-processing, and electronic mail; knowledge of provincial legislation related to student transportation and pertinent board and department policies; as well as excellent map reading skills and superior knowledge of zone routes, traffic patterns, and volume.
- Willingness to work flexible and extended hours to meet work demands during peak periods including evenings and weekends.

These are unionized positions. Applications will be considered in accordance with the collective agreement.

**Job Types**: Full-time, Fixed term contract

**Salary**: $43,241.00-$55,242.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- related: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-04-12

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