Residence Life Manager

5 months ago

North York, Canada Campus Living Centres Full time

1. Position Summary and Job Magnitude

The Residence Life Manager (RLM) is responsible for creating a safe, inclusive and enriching student experience in residence. The RLM is responsible for the development and implementation of the residence life program that supports student growth and development in accordance with Campus Living Centres Core Values. The RLM position requires an individual with a unique combination of skills and experience. This position works frequent irregular hours including extended workdays; attendance at evening and weekend meetings, programs, and training sessions.

2. Essential Functions and Basic Duties
- Training and supervising of professional Residence Life Coordinators;
- Directing the recruitment, training and supervision of Resident Advisors;
- Facilitating the development of educational and social programming that meets the diverse needs of students living in residence;
- Managing the residence life program budget;
- Managing residence judicial affairs and the day-to-day student issues related to academics, personal health and wellness, community conflicts and the overall student experience;
- Liaising with Student Support Services, Ancillary Services and other campus and resources;
- Participating in a rotating manager ‘on-call’ schedule on evenings and weekends and responding to facility and student emergency or crisis situations;
- Creating strong partnerships with various campus departments to deliver resources and services to the residence population;
- Supporting the student recruitment process and managing residence admissions and assignments;
- Supporting the regular operational functions of the Residence Management Team, including facilities, front desk, and conference services.

Health & Safety
- Requires employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc).
- Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.
- Ensures every precaution reasonable in the circumstances is taken for the protection of an employee.
- Supports a safe work environment that is free from any violence or harassment.
- Reinforces and demonstrates a positive “health and safety” attitude and working climate and holds information sessions with staff on health and safety issues.
- Develops an effective working relationship with JHSC members and supports their role.
- Performs informal workplace inspections daily and formal workplace inspections quarterly, including staff observations.
- Makes every reasonable attempt to resolve any employee health and safety concerns.
- Conducts effective Incident Investigations and reviews all forms, ensuring these are discussed at management meetings.
- Corrects any substandard or unsafe acts or any unsafe conditions and informing superiors of concerns
- Ensures that a maintenance program for any equipment and machinery in the workplace is carried out.
- Implements emergency plans when necessary and ensures that employees have been properly trained to comply.
- Regularly evaluating employee performance and providing periodic feedback with respect to health and safety.

3. Performance Measurements

Performance will be primarily measured on the following factors:

- Performance Objectives
- Initiative
- Inter-Personal Skills
- Leadership
- Business & Financial Acumen
- Communications
- Self Development and Appraisal
- Health & Safety Responsibilities

4. Qualifications

Education: An undergraduate degree (graduate degree preferred);
- Skills/Abilities: A strong understanding of all aspects of residence operations and student affairs administration
- Proven leadership and management abilities including a capacity to train and supervise new and young professionals;
- Extensive experience developing and facilitating hiring and training processes;
- Highly developed oral and written communication skills;
- Ability to work in fast-paced environment and solve complex student, staff, and administrative problems;
- Demonstrated creativity, initiative and an ability to complete tasks;
- An ability to interact with all members of the institution community
- Experience Required: Minimum of three years of experience in a professional residence life or student affairs position.

6. Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)
- Indoor/Outdoor: Indoor
- Level of Interruption: High level of interruption
- Stress Level: Moderate overall stress level (Peak stress levels at start/end of semester)
- Travel Outside of Location: Moderate

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