Customer Relations Manager

4 months ago

North York, Canada ADVENT- FORESTVIEW RETIREMENT RESIDENCE Full time

**Organization Background**:
Forestview Retirement Residence newer (opened in 2018) 128-suite retirement home located in the North York (Toronto) area. It is owned and operated by Advent Health Care Corporation.

**Accountability Objective**:
**Background/Qualifications**:

- Minimum high school diploma. Post secondary education with a preference in Marketing, Communications/Public Relations
- Minimum five years of business experience in retirement, real estate, hospitality, or sales
- Excellent verbal and written communication skills in the English language
- Must have a valid Ontario driver’s license and be willing to use own vehicle for work related travel
- Proficiency with computers and able to use _SHIRPA _CRM program
- Must have a flexible schedule as hours of work include some weekend activity

**Key Responsibilities**:

- Markets residential suites in accordance with established sales procedures to ensure occupancy targets are met.
- Develops both new and existing potential resident contacts through a structured marketing and follow-up program.
- Facilitates and ensures a smooth transition for new residents:

- Prepares and processes Tenancy Agreements accurately.
- Reviews home information package with resident.
- Schedules pre move-in health-care assessments with the Health and Wellness manager or designate.
- Co-ordinates move-ins and room preparation.
- Keeps Customer Relationship Manager program up to date.
- Provides and explains Resident Handbook and conducts post move-in tour and visit.
- Collects and forwards pertinent information to other departments and ensures notification to corporate office.
- Co-ordinates both internal and external public relations activities.
- Conducts tours and acts as the internal and external referral source for all sales and marketing contacts and activities.
- Markets the residence:

- Develops and implements an annual marketing plan, and updates and reviews it as needed.
- Enhances the residence’s community awareness/image through public speaking engagements.
- Acts as a representative at community functions as appropriate.
- Maintains ongoing contact with potential residents.
- Maintains statistics to evaluate sales and marketing effectiveness:

- Maintains complete and accurate sales records in accordance with established procedures and programs.
- Prepares marketing and sales reports for submission to the general manager by the fifth working day of the following month.
- Meets regularly with the general manager and other staff to review marketing plan on an on-going basis.
- Conducts competitor survey at least annually.
- Implements the marketing objectives, policies and procedures of the residence.
- Responds to resident inquiries and concerns; follows up with general manager and department heads to ensure residents’ satisfaction.
- Provides resident information for all departments by maintaining up to date resident room records, occupancy, daily census and informs all departments of resident movement/move-ins/move-outs.
- Receives and updates home information package as needed.
- Attends and participates in regional marketing meetings.
- Ensures that model suites are clean and attractive on a daily basis.
- Assists with department heads in planning and implementing resident programs and services based on residents' needs and requests.
- Performs other related duties as assigned or delegated by the general manager.
- Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation.
- Complies with all relevant corporate policies and procedures.
- Completes all required annual mandatory training/education.

**To Apply**:
**We are currently conducting interviews for this position. Please send in resume as soon as possible.**
- We thank all applicants for their interest. Only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

Pay: From $62,556.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company pension
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2024-09-04

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