Wireless Supervisor

6 months ago

Calgary, Canada Staples Full time

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

**Some perks and benefits**:
Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your expertise.

**Specifically, you will**:
Partner with management to identify and achieve short and long-term goals for the wireless department

Ensure team understands connection between store financial success and the wireless department

Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets

Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk

Effectively resolve customer concerns and escalates to management when appropriate

Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable

Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities

Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals

Provide management with relevant sales information

Participate in the recruitment, hiring and onboarding processes within their department

Be accountable for training and coaching associates in all aspects of sales and customer engagement

Understand and adhere to all asset protection and privacy policies, and coach others to do so as well

**Qualifications**:
Some of what you need

Completion of post-secondary education is preferred

2+ years of Wireless Sales experience

1+ years in a supervisory role with direct accountability for achieving sales targets is preferred

Ability to resolve clients concerns in a diplomatic manner

Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers

Capacity to work independently and seek out assistance as required

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