Customer Service Representative

4 weeks ago

Waterloo, Canada The Travel Corporation (Canada) Full time

ABOUT US
We are driven by service through PASSION, PEOPLE & PURPOSE. Family owned and run for over 100 years.
TTC is a team with a shared goal of delivering exceptional travel experiences that make a positive difference. We are leading the way in responsible travel, enjoy sharing rich local experiences, and are dedicated to making sure travel is easy and enjoyable.
**Our guests are at the center of everything we do**: every trip we plan, every trip we run, and every decision we make. We go above and beyond, and we make sure that what matters to our guests, matters to us.
At TTC, we create transformative travel experiences that fulfil that deep-seated urge for connecting and learning. So, ask yourself this - where will your passion for travel take you?
HOW YOU’LL WORK
We offer a flexible contact center work environment. We have options available in our exciting offices and virtually with leading technology.
Our contact center is driven by metrics and KPI’s, used to measure our success and opportunities for improvement. Our leadership teams work closely with our Customer Service Representatives to ensure they are meeting team and individual goals.
Our people are our heartbeat. Regardless of where you are, we cultivate environments where everyone contributes, and everyone flourishes. We look to inspire teamwork, collaboration, and passion for creativity.
PERKS
- After your first year, you get an annual travel credit of $1,630 to travel on any one of our core travel brands.
- You also get 2 weeks a year where you can work from anywhere in the world, your choice.
- To grow - we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
- Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.
- Full health benefits package

Key Responsibilities
If you wake every morning with the desire to share your love of travel with others, we would like to welcome you on board as a Customer Service Representative to support our Family of Brands and begin your career in travel.

**This role involves**:

- Education: You will develop a quest for knowledge to understand the brands you represent and the locations to which we travel.
- Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction.
- Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall service goals for the brand.
- Taking initiative: You will be proactive in keeping up with relevant product updates and trainings.
- Nurturing: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.

Growth Opportunities
We provide opportunities to grow within the contact center, including onto the sales team, where you will match our vacation product with our guests’ needs.
 COMPETENCIES
- Customer service oriented: You have a desire to anticipate, recognize, and exceed guests’ needs.
- Attentive to detail: Providing quality is important to you. You know that being accurate and thorough contributes to a positive guest experience.
- Enthusiastic: You are ready to tackle any challenge with a positive attitude.
- Balanced: You can maintain focus while prioritizing a multitude of tasks.
- Tech savvy: You welcome the opportunity to learn new software programs.
- A top performer: You have high standards and hold yourself accountable to your work.
- Flexible: You can adapt quickly to our fast-paced environment.

 Other Requirements
- Availability to work overtime as required.
- Availability to work any shift during business hours including evenings and weekends.
- Ability to meet TICO’s required educational standards via company provided exam or previous qualification.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you.

The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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