Facilitator, Team

2 months ago


Calgary, Canada Winsport Full time

**What the role is about**:
You will be providing superior customer service and program implementation within WinSport’s volunteer programs. Working with various stakeholders, you will be responsible for the delivery of WinSport’s volunteer involvement and engagement at events. You strive to approach your work to align with our 4 key behaviours which are at the core of who we are and what we do at WinSport.

We are **Safe**

We are **Welcoming**

We are **Inspiring**

We are **Creative**

**What you will be doing**:

- Support and facilitate event volunteers at various WinSport events, including coordinating day of schedules, training, performance management and recognition
- Actively participate within the volunteer scope at the events, including greeting guests, supervising activities and ensuring the safety of all
- Coordinate with the Senior Advisor, Volunteer Programs prior to the event(s) to ensure a smooth execution
- Manage the event volunteer supplies, ensuring replacement of t-shirts, swag and resources as needed
- Liaise with event staff to ensure volunteers are supported and engaged in meaningful ways
- Establish positive relationships with volunteers and act as a role model, demonstrating maturity and compassion at all times
- Performance manage volunteers as needed, including coaching, supporting growth, dealing with behaviours that contradict WinSport’s Code of Conduct
- Support the facilitation of the Youth Leadership Program in both classroom and event environments
- Other duties as assigned

**What you bring**:

- Experience working with volunteers
- Demonstrated effective facilitation skills
- Strong organizational skills
- Strong interpersonal and communication skills
- Confident decision maker and creative problem solver, with the ability to take initiative, coordinate with others and follow through in a fast-paced environment
- Ability to work a flexible schedule throughout November and December, specifically Friday, Saturday and Sunday
- Experience as a volunteer is essential
- Experience working with youth, including coaching and/or mentoring is an asset
- Event management experience is an asset

**Additional Information**:

- Fast paced indoor and outdoor environment
- Evening and weekend work
- Prolonged standing and walking
- Lifting up to 25lbs
- Interaction with the public

**Employment Dates & Times**:

- Seasonal position for November/December with possibility of additional shifts
- Hours per week range from 4-16 hours
- Saturday/Sunday shifts with the occasional Friday
- Training will be mid November

**What We Can Offer You**:
If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of:

- Free Park pass
- Free parking
- Reciprocals at other ski resorts
- Food, beverage, retail and program discounts
- Access to our world-class gym facility

We also provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.

**Discover, Develop, and Excel with WinSport**:
Working with WinSport means you will create one of the unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.



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