Customer Success Representative

5 months ago


St Catharines, Canada Culligan 519ON Full time

**Benefits/Perks**
- Generous hourly rate, plus opportunity for performance bonuses or commissions.
- Extended Health benefits, including Dental, Vision, Prescriptions, Life and other great benefits.
- Pensions plan with company match up to 3% per pay period.
- Onboarding, Training program with both in person 1 on 1 mentoring, online and company training.
- Growth and Advancement Opportunity.
- Free Use of Culligan Drinking Water System while in our employment.
- Eligibility for annual recognition and training meetings
- Holiday Dinners, Birthday lunches, BBQ's.
- Family oriented company culture. Work for a family business that been in business since 1952.
- Owner who knows your name and is involved with you and the team on a daily basis.

**Job Summary**
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

**Responsibilities**
- Extensive problem-solving, order processing, and helping to manage customer accounts
- Provide proactive sales support by developing close relationships with customers
- Schedule and process service and delivery orders
- Coordinate schedules with the service/sales operations team
- Contact customers for purposes of scheduling additional services or offering maintenance plans
- Refer unresolved customer grievances to designated departments for further investigation

**Qualifications**
- High school diploma or GED
- Minimum of two years of customer service experience required
- Strong time management and project management skills
- Proficient in Microsoft Office (word, excel, outlook)
- Excellent communication skills, both written and verbal

**About Culligan Niagara/Purahome**
At Culligan Niagara and Purahome, our vision is to revolutionize the way people experience their homes by providing premium water and air solutions that promote health, well-being, and environmental sustainability.

We are committed to leading the industry in innovative products and unparalleled service, ensuring a future where every home is a sanctuary of clean water and air, enriching lives and our communities in Niagara.


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