Client Services Representative

2 weeks ago


Montréal, Canada MSC - Mediterranean Shipping Company Full time

Company Description
MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.
Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

**Job Description**:
The Bookings and Adjustments Department is part of the Client Services team and is responsible for taking all customer requests for new shipments and implementing them into the MSC Canada in house system, (LINK) in a timely, accurate and efficient manner. The team also makes amendments to shipments based on client request (vessel allocation, rates etc.) The purpose of the Bookings & Adjustments Department is to take care of the customer's needs by providing and delivering professional, helpful, high quality service, assistance while providing an exceptional customer experience. The standard hours of work are from **11:30am to 8:00pm, Sunday to Thursday. **Key accountabilities include;
- Provide the best possible customer service (measured by accuracy and effectiveness of communication) while resolving customer issues
- Create and implement bookings for clients based on their requests and needs
- Respond and adjust all bookings based on changes/corrections advised by the customer, colleagues, upper management
- Create pre-bookings by entering customer request details into the internal system
- Implement all data from the system to create booking confirmations to send to the client
- Extensive verification of vessel space, allocation, inventory, equipment, quote validity, special equipment
- Create all hazardous bookings
- Create EDI bookings (bookings premade within our internal system)
- Verify, amend and update all bookings adjustments i.e. destination changes, container count, size type
- Utilize reports and understand such as: equipment inventory, release depots, sailing schedules etc.

**Qualifications**:
All MSC Canada employees are expected to exhibit the **MSC Values**, striving to drive customer centric results in all interactions with colleagues and customers alike.
- High school diploma required
- Equivalent experience, an asset
- 0-2 years of experience preferred
- Advanced Proficiency in Excel and Microsoft Office

Additional Information
Great people who work hard and look out for each other because we’re a team—it’s that simple
Just to name a few of our perks:

- 100% health and dental benefits coverage.
- RRSP coverage with MSC Canada matching a portion of employee contribution.
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- An employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.

Great people who work hard and look out for each other because we’re a team—it’s that simple
Just to name a few of our perks:

- 100% health and dental benefits coverage.
- RRSP coverage with MSC Canada matching a portion of employee contribution.
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- An employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.



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