Shared Delivery Practice Leader
4 months ago
Expérience de consultation et de prestation de services en TI d'entreprise dans le secteur public du Québec
- Expérience de la direction d'équipes de prestation de services professionnels dans les domaines de la gestion des services de TI, de l'informatique en nuage ou de la stratégie de TI
- Maîtrise et raffinée des communications verbales et écrites exclusivement en langue française
- Plus de 7 ans d'expérience dans la direction d'un portefeuille de projets de consultation avec le secteur public québécois
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- Enterprise IT consulting and delivery experience in Quebec Public Sector
- Experience of leading professional services delivery teams in the areas of IT service management, cloud computing, or IT Strategy
- Fluent and refined in verbal and written communications exclusively in French language
- 7+ year’s experience in leading a portfolio of consulting projects with Quebec public sector
Les services professionnels AWS s'engagent dans une grande variété de projets pour les clients et les partenaires, offrant une expérience client AWS collective, des pratiques exemplaires et une obsession du succès solide pour le client. Notre équipe collabore avec l'ensemble de l'organisation AWS pour donner accès aux équipes de produits, de services et de formation, afin de fournir les bonnes solutions et de stimuler des innovations en matière de fonctionnalités pour nos clients de tous les secteurs. Ces engagements de services professionnels se concentrent sur la plateforme complète des solutions client AWS pour aider nos clients et partenaires à éliminer les contraintes et à accélérer leur transition vers AWS.
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AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
Key job responsibilities
- Responsable de la réalisation réussie des projets avec nos clients les plus stratégiques dans toutes nos spécialités.
- Superviser la prestation de haute qualité d'une variété d'engagements personnalisés avec des partenaires et des clients des secteurs commercial et public.
- Attirer et former les meilleurs talents pour constituer des équipes hautement performantes de conseillers en prestation de services professionnels ayant une profondeur technique supérieure et des compétences exceptionnelles en matière de relations avec la clientèle.
- Favoriser les collectivités et le perfectionnement professionnel pour les spécialités techniques.
- Collaborer avec les gestionnaires de pratiques clients et les gestionnaires de comptes pour établir de solides relations avec les clients et les partenaires.
- Procurer une expérience cohérente de projet et de livraison pour nos clients grâce à notre communauté Engagement Manager.
- Garantie de la qualité de l'exécution des projets dans une région (rehausseurs de la qualité de la prestation), supervision des missions, définition de la portée et élaboration de l'énoncé de travail avec les clients.
- Mettre en œuvre un mécanisme de prestation efficace, y compris la centralisation, afin de réduire les efforts et d'accélérer l'atteinte des résultats commerciaux de nos clients.
- Possède la rétroaction des clients, les mesures correctives et distribue les apprentissages de manière à accroître continuellement la satisfaction des clients.
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- Hire and develop specialized business and technical talent in multiple specialty areas (e.g., Advisory, Engagement Management, Data/Analytics, Application Development, Security, Infrastructure, Migration, GenAI)
- Responsible for the successful delivery of projects with our most strategic customers across all our specialties.
- Oversee the high-quality delivery of a variety of customized engagements with partners and customers in the commercial and public sectors.
- Attract and develop top talent to build high performing teams of Professional Services Delivery Consultants with superior technical depth, and outstanding customer relationship skills.
- Enable communities and career development for technical specialties.
- Collaborate with customer practice managers and account man
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