Credit and Debt Analyst

2 weeks ago

Markham, Canada Metergy Solutions Inc. Full time

**Role**: Credit & Debt Analyst

**Status**: Regular, Full Time

**Reports to**: Manager, Credit and Debt Management

**Location**: 8133 Warden Ave. Markham ON L6G 1B3 - Hybrid/Remote

About Metergy Solutions Inc. (“Metergy”)

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

Position Summary
The Credit & Debt Analyst is accountable for inbound and outbound collections calls for accounts in arrears and related administrative work.

**Accountabilities**:

- Initiating and handling all inbound and outbound calls on delinquent accounts.
- Assisting team members in contacting past-due accounts to achieve team and individual targets monthly.
- Escalating accounts according to Collections policies and procedures.
- Displaying professional telephone etiquette when communicating with customers.
- Implementing approved credit and collection strategies, policies, procedures, and internal controls to minimize

credit risk, and maximize collected amounts.
- Drafting of credit and collection policies and procedures.
- Recommending changes regarding departmental efficiencies (i.e., organization of workflow and processing activities) that maximize departmental productivity.
- Reviewing terms of settlement involving delinquent accounts when situations deviate from established parameters.
- Tracking and reporting performance levels and statistics for Accounts Receivable (daily, weekly, monthly), and monitoring impacts of any procedural changes.
- Assisting the Credit and Collections Team with setting up disconnections and assisting with reconnections.
- Report preparation and analysis on outstanding balances
- Bankruptcy preparation and filing
- Work closely with the sales and client management teams to resolve customer issues.
- Assist with vendor Management relationship.
- Assist with projects related to clean up of outstanding receivables.

**Qualifications**:

- Minimum 5 years collections experience in a Credit and collections role.
- Post-secondary education (University Degree, College Diploma or equivalent).
- Ability to perform sound credit counseling advice and assertive collection techniques.
- Excellent customer service orientation and strong communication skills.
- Strong problem-solving skills.
- Detail oriented
- Ability to work in a fast-paced environment.
- Computer skills: Strong Excel, Access, Word, PowerPoint are essential.
- Knowledge of collections dialer efficiencies
- Preparation of training manuals and training

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

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