Onboarding Specialist

5 months ago

Quebec City, Canada Kimoby Full time

**Company profile**

Since 2013, Kimoby has revolutionized the auto dealership industry with its Dealership Engagement System (DES). Tailored for North American auto groups and independent dealerships, Kimoby DES is a game-changer in this archaic industry, driving increased revenue, superior customer experiences, and scalable business growth.

The cutting-edge platform seamlessly integrates with all major Dealer Management Systems (DMS), streamlining customer data flow. From automated appointment reminders and targeted campaigns to quick estimates and mobile payments, we empower dealerships to elevate customer experiences and set new, modern industry service standards.

Ranked 51st on the Growth List 2020 and recognized as a Great Place to Work for three consecutive years, Kimoby is not just a technology company; we are leaders in innovation, shaping the future of auto dealership customer experiences together.

**The job**

We are seeking an Onboarding Specialist to join our Customer Success team. As an Onboarding Specialist, your role begins once our Sales team has closed a new deal with a prospect. Think of the Onboarding Specialist as part Project Manager and part Business Consultant. Your primary responsibility is to efficiently onboard new customers onto Kimoby’s platform while also addressing their most pressing challenges by offering creative solutions based on Kimoby’s products and industry best practices. This includes on-site visits and training sessions for clients who wish to have personalized assistance. Your expertise in Kimoby’s products and industry best practices will be instrumental in ensuring our clients success and satisfaction.

**The challenge**
- Managing multiple onboarding processes simultaneously by following the operating process, staying on top of customers who are not always wed to their calendars;
- Earning the trust of key external stakeholders;
- Staying on top of industry trends and manufacturer’s requirements as well as effectively communicating complex information about technology and operational changes;
- Conducting on-site visits and customer training, typically lasting between 2 and 10 days each;
- Following the onboarding process and occasionally being called upon to assist our broader customer success team with other tasks as assigned.
- Bilingual in French and English;
- Utilize strong probing and listening skills to quickly validate and understand your customer’s problems and earn their trust;
- Think operationally and problem solve efficiently to diagnose issues and provide practical solutions tailored to real-life situations;
- Present complete solutions to customers in a concise and persuasive manner, effectively addressing their needs and concerns;
- Demonstrate tenacity and organization in following up with customers, understanding that some may be busy or difficult to reach;
- Act as a public speaker and teacher, effectively conveying information and educating customers on how to utilize our products and services to their fullest potential.

**The benefits**
- A flexible work schedule, because work-life balance is important to all of us
- Possibility of working remotely, with a $500 stipend to set up.
- A dynamic team whose members always strive to surpass themselves.
- Abundant challenges and projects.
- Group insurance coverage from day one, which includes telemedicine for your convenience.
- Access to a network of private health clinics in your city.
- A robust retirement plan with Wealthsimple that includes employer contributions:

- 2% after 6 months
- 5% after 4 years
- One-month sabbatical leave every 4 years. Enjoy
- ____________________________________________

**Profil de l’entreprise**

Depuis 2013, Kimoby a révolutionné l'industrie des concessionnaires automobiles avec son Système d'Engagement Clients pour Concessionnaires (Dealership Engagement System - DES). Adapté aux groupes automobiles nord-américains et aux concessionnaires indépendants, Kimoby est un véritable changement de paradigme dans cette industrie archaïque, permettant à ceux-ci de générer plus de revenus, d'offrir des expériences client supérieures et de favoriser une croissance opérationnelle évolutive. Ce DES s'intègre parfaitement à tous les principaux Systèmes de Gestion des Concessionnaires (Dealership Management System - DMS), facilitant la synchronisation des données client. Des rappels de rendez-vous automatisés et des campagnes ciblées aux estimations rapides et aux paiements mobiles, Kimoby donne aux concessionnaires les moyens de rehausser les expériences client et d'établir de nouveaux standards de service modernes dans l'industrie.

Classé 51e sur la Liste de Croissance 2020 et reconnu comme un excellent lieu de travail pendant trois années consécutives, Kimoby n'est pas seulement une entreprise technologique ; nous sommes des leaders en matière d'innovation, bâtissant ensemble l'avenir de l'expérience client dans l'industrie

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