Customer Service Rep
2 weeks ago
**OUR COMPANY**
JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings.
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.
**Essential Duties and Responsibilities**:
- Complying with JELD-WEN EH&S requirements, legal requirements including policies,
- Work on PDCA’s related to product improvement
- Process customer orders in a fast-paced environment.
- Work with JELD-WEN’s internal departments to meet our customers' needs.
- Help resolve product returns, respond to shipping inquiries and answer order status questions.
- P.O. collection and processing of paperwork.
- Any other tasks requested by business unit managers (Group Managers)
- Other tasks and duties as required
**Qualifications**:
- Computer literate
- Good written and oral communication skills
- Desire to provide the best possible experience for our customers.
- Thrive in a fast-paced environment with coaching support.
- Well organized and excellent planning skills
- Capable of working under pressure
- Dependable and looking for a challenge
- General product knowledge of windows and doors
- Team player
JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services
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