Customer Care Executive
2 weeks ago
Fast Fix Appliance Solution is looking for a highly motivated and customer-centric individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be the first point of contact for our valued customers, ensuring their needs are met and providing top-notch service.
Job Title: Customer Care Executive Location: [Hamilton, ON] Employment Type: Full-Time
**Responsibilities**:
Assist customers in resolving product or service-related issues, striving for first-contact resolution.
Provide accurate information about our products, services, and promotions to enhance the customer's experience.
Handle and resolve customer complaints in a calm and efficient manner, aiming to turn dissatisfied customers into loyal advocates.
Process orders, returns, and exchanges, ensuring accuracy and timely delivery.
Maintain detailed and organized records of customer interactions and transactions.
Collaborate with cross-functional teams to address complex customer issues and provide feedback to improve processes.
Identify opportunities for upselling and cross-selling to maximize customer satisfaction and company revenue.
Stay up-to-date with product knowledge, company policies, and industry trends to better assist customers.
**Requirements**:
High school diploma or equivalent; college degree preferred.
Proven experience in customer service or a related field is a plus.
Exceptional communication skills, both written and verbal.
Ability to remain calm and composed under pressure while handling customer inquiries or complaints.
Strong problem-solving and decision-making abilities.
Excellent time management skills with the ability to multitask and prioritize tasks effectively.
A positive and friendly attitude with a genuine passion for assisting customers.
Flexibility to work in shifts, including weekends and holidays, based on business needs.
Join our dynamic and growing team, and become a vital part of our commitment to providing exceptional customer experiences. If you are a dedicated and proactive individual who loves interacting with people and solving their problems, we want to hear from you
**Job Types**: Full-time, Permanent
**Salary**: $30,000.00-$35,000.00 per year
**Benefits**:
- Dental care
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Hamilton, ON L8E 1E2: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
Expected start date: 2023-08-01
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