Dispatcher (Transport)

6 months ago


Mississauga, Canada IMPRO insulation - POL R Full time

**Transport dispatcher**

**Reports To**
Customer Service Supervisor with a dotted line to Operations Manager

**Dispatch Roles and Responsibilities**

Hours required: Monday to Friday 6:00 am until 3:00 pm

Primary roles and responsibilities will include the following:
Develop and implement tools to monitor shipments within Ontario
- Volumetrics
- Distance travelled
- Efficient routes to accomplish on-time delivery performance
- Non-conformance reports and voice of the customer data

Obtain daily orders from our CSR team to determine the best possible method of transport using all available tools to determine routes and carriers to provide the highest level of service using our available resources

Co-ordinate 2nd runs with drivers and the warehouse to reduce daily surges in volume

Liaison between CSR and delivery drivers to handle issues with shipments

Update sales destinations based on feedback from our delivery drivers and warehouse staff

Monitor fleet in real-time to provide detailed information to our customer base on estimated time of arrival and other pertinent information, re-route drivers based on real time changes to delivery routes to obtain the highest level of service.

Supervise fleet operations to ensure maximum efficiency of the fleet and to remain compliance to all laws and regulations.

Monitor fleet expenses and maintain adequate preventative and repair schedules, scheduling repairs with repair facilities

Contact LTL and 3rd party carrier to arrange transports as required

Complete bills of lading and delivery notes for LTL, transfer, and FTL shipments

Point of contact for delivery drivers for early AM deliveries.

Develop costs of transport information when requested by sales or CSR to maintain profitability of the fleet withing established delivery routes.

Customer service duties as required, including additional coverage during breaks and vacation periods. Has strong customer service and communication skills to answer customer inquiries.

**What we offer**
- Competitive salary
- Comprehensive benefits package
- Profit sharing
- Opportunities to learn and grow as we grow
- Work for a well-established, and respectful organization in the insulation industry

**Requirements**:

- College diploma or equivalent with minimum 3 to 5 years of relevant experience
- **Experience with fleet management software and tools**:

- **Familiarity with ERP and warehouse management practices**:

- Excellent organization and prioritization skills, as well as time management skills to be able to multitask in a high volume, rapidly changing work environment
- Ability to work under pressure in an ever changing and dynamic environment
- Exceptional listening and problem resolution skills; strong organizational skills, leadership skills and ability to work independently
- Excellent communication and interpersonal skills (verbal and written)
- Works and communicates well in a team environment
- Ability to multi-task and effectively manage priorities

Type d'emploi : Temps plein

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Événements d'Entreprise
- Programme d'Aide aux Employés
- Programmes de Bien-être
- Régimes de participation aux bénéfices
- Stationnement sur place
- Tenue Décontractée

Flexible Language Requirement:

- Français non requis

Horaires de travail:

- Du Lundi au Vendredi

Lieu du poste : En présentiel


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