Field Technical Support Representative

2 months ago

Mississauga, Canada Hewlett Packard Enterprise Full time

Field Technical Support Representative

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Sounds like you? Then we have the right opportunity — we are looking for a Field Technical Support Rep to join us

**How You'll Make Your Mark**:

- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
- Provide software service, post
- Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
- Solve technical problems on an assigned hardware and software platforms.
- Use proactive monitoring procedures/tools to identify problem prevention opportunities.

**About You**:

- Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of working experience in related fields or Degree holder with 3-4 years relevant working experience.

**Knowledge and Skills**:

- Advanced knowledge of operating systems and software.
- Basic skills in project management.
- Strong communication skills, problem analysis, and presentation skills.
- Ability to develop Customer relationships.
- Ability to perform while under high-pressure situations.
- Ability to work in a team environment.
- Basic networking, O/S, and troubleshooting knowledge.
- Detailed understanding of general/technical aspects of the onsite system repair job.

**Join us and make your mark**

**What we can offer you**:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

**Then let’s stay connected**

Find out more about us and follow us on:
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

canada

**Job**:
Services
**Job Level**:
Senior

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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