Field Service Supervisor

5 days ago

Vald'Or, Canada Levitt Safety Full time

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work
Job Summary
We are seeking a dynamic Field Service Supervisor responsible for the success of the Quebec Service Division (Fire Systems & Alarms, VFSS, Fire & Life Safety Emergency Equipment, Respiratory, Instrumentation, Fall Arrest, T&C and Rentals). This position is that of a working Field Supervisor.
Main Responsibilities
Planning
- Develop and implement team business plans and objectives.
- Establish and monitor safety targets.
- Ensure high levels of customer satisfaction and retention.
- Align regional service goals with long-term organizational objectives.

Management
- Provide hands-on management of service technicians to achieve all targets.
- Assist the regional service manager and help oversee branch operations, service assets, and subcontractors.
- Manage customer projects as needed, including PCs and related tasks.

Business Development
- Collaborate with the sales division to maximize customer profitability and expand the service portfolio.
- Conduct joint customer strategy planning sessions.
- Perform customer site visits, needs analyses, deployment planning, and service-related demonstrations and assessments.

Safety/Environmental/Compliance
- Strive for an accident-free workplace through adherence to safety programs.
- Communicate safety and compliance information effectively.
- Participate in and organize audits.
- Maintain safety and compliance systems/records.
- Manage deficiencies and develop corrective action plans.

Training/Mentorship
- Plan, organize, and facilitate staff training for both technical/field work and internal company requirements.
- Develop, deploy, and audit team training plans in alignment with branch goals.
- Provide coaching in the field and remotely.
- Coordinate with other training assets to ensure quality work.
- Utilize PCs, documentation management, and HR resources for employee success.

Job Requirements
- Minimum of 2-3 years in the fire and life safety service industry, with a preference for over 5 years of experience.
- Prior experience as a team lead or supervisor is preferable.
- Excellent interpersonal and communication skills and the ability to use your judgement, tact and diplomacy where needed.
- Flexibility and the ability to make decisions, analyze, and handle diverse work tasks.
- Must be able to manage high-pressure situations with a balanced approach.
- This role is one of a working supervisor; required to perform regular duties as a technician and supervisory responsibilities.
- Comfortable with frequent travel.
- Ability to pass pre-employment checks, including a background check, drug and alcohol test, and a clean driving abstract.

What we offer
- Competitive Base salary plus performance-based sales bonuses
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company matched RRSP contribution plan
- Annual profit-sharing opportunity
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

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