Customer Service Retail Associate

4 months ago

Kelowna, Canada The Home Depot Canada Full time

**Job Overview**:
Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the customer.

**Working in our stores: Your duties would include.**
- Greet and engage with customers to assist with their needs, recommend merchandise, answer customer questions, and close the customer sale.
- Assist customers with their sales purchases, as needed load orders into customer vehicles with the assistance of another associate as needed and maintain the shopping carts outside the store.
- Utilize point-of-sale system, computer terminals and/or Home Depot portable phone to check inventory, look-up orders and process transactions.
- As an associate you may be assigned to support a variety of departments such as Outdoor Garden Centre, Lumber, Paints, Cashier, and Lot.

**Working Conditions**
- Working warehouse retail environment.
- Comfortable lifting products as required (25 - 50lbs); bending, kneeling, standing for extended periods of time; comfortable with ladders.
- CSA approved safety shoes (green triangle)
- Utilize computer terminals, and/or Home Depot portable phone to check inventory and provide order assistance.
- Some of our associates spend most of their time outdoors working in all types of weather conditions.

**Qualifications**:

- Ability to work a flexible schedule including weekends, evenings, and holidays.
- Exceptional communication and customer service skills.
- Attention to details, excellent decision making and problem-solving skills.
- While home improvement experience is welcome, we will provide associates with the necessary training and resources for this role.

**What sets us apart?**
- Health and Dental benefits for you and your dependents.
- Profit Sharing and Discounted Stock Purchase Plan.
- Paid on the job training & ongoing career development.
- Tuition Reimbursement.
- Confidential and free EAP Support for you and your dependents.
- We are always ready to lend a hand to help our communities. We give our time, skills, and supplies to improve the communities we call home. Change that builds

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